Execu/Tech Systems - Knowledgebase

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Contents

Welcome
What's New
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
  - TLS 1.2 Requirements
- Data Security
- Firewall Settings
- Credit Card Interfaces
Software Installation
- Installation Checklists
- Software Installation - Server
- Software Installation - Client
- Software Reinstall / Move
- Create Shortcut Manually
Software Launcher
Software Updates
- Software Update Requirements
- Software Updates
- Running ETUpdate from update.zip
- Software Update without download
- Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
- Recording step by step
- Glossary
- Data Flow
- Execu/Tech Services
Execu/Suite Hotel PMS
- Setup - Execu/Suite PMS
- Procedures Execu/Suite PMS
- Reports - Execu/Suite Hotel PMS
Execu/Suite CRS
- Initial Setup
- Menu and Navigation
- Rooms Setup
- Inventory & Availability
- Products/Rates Setup
- Payments - Cancellations
- Groups
- Channel Manager
- Corporate Client Setup
- Services Setup
- Force CRS to PMS Sync
Marina and RV Settings
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
Execu/Touch Point Of Sale
- POS to Hotel Data Flow
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
POS Printers and Cash Drawers
- POS Printer Setup
- POS Printer Troubleshooting
- Cash Drawer Setup
- Configure Bar Code Printer and Labels
- Print Bar Codes
Credit Card Processing
- Shift4 Credit Card Processing
- Worldpay Credit Card Processing
- Credit Card Service Fees / Surcharges
- Credit Card Procedures
- EMV Credit Card Processing
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Direct Bill Introduction
- Direct Bill Setup
- Direct Bill Procedures
- DB Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Error: 80040154
- File Error: 3000
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- LoadEntity invoke failed
- Memory Access Violation
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Errors
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
- What's My Terminal Number?
Execu/Vault
Remote Connection (RemoteET)
- Uninstall Old Remote Connection App
Sample Reports
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Year-End Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Backup and Storage
- Training
- New Modules
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Hosting Network/Hardware Requirements
- Important Issues and Settings
- Document Access
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Worldpay
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
- Theresa's Test Page 1

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Home > Credit Card Processing > Shift4 Credit Card Processing > Shift4 Troubleshooting

Shift4 Troubleshooting

Below, you will find links for various Shift4 setup and troubleshooting help guides.

Pages in this category

Shift4 UTG IP Address and Port
Shift4 Error Codes
Test Shift4 UTG Connection with Telnet

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