Home > Direct Bill / City Ledger > Procedures > Fix Out of Balance Direct Bill Accounts
When making payments on Open Item Direct Bill accounts, if your software locks up or is terminated without completing the transaction, the account might become out of balance. If the account is out of balance, it's because the total of the payment transactions doesn't match the total 'Amount Paid' field in the invoice (charge) record. You'll know that the account is out of balance by looking at the Open Item Payment Entry screen and comparing it to the Display Account Detail screen. (Make sure you answer "No" when asked if you want to show unpaid invoices only).
Below is a simplified example, but the same process is used no matter how large the mess.
Note: You can also print the Customer Aged Trial Balance report, and it will show two asterisks (**) to the right of the account balance line. This is an indication of an out of balance account that need to be fixed.
Using this method, the Amount Paid is reset to what it was before the faulty payment was made. Once this is done, the payment is reapplied as if it never happened in the first place.
Invoices must be selected and reset ONE AT A TIME.