Switching Gateway/Providers

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If you are switching payment processing providers (from World Pay to Shift4 or vice-versa) you will need to take some preparatory steps.  

Plan a date. 

• Let all involved parties and Execu/Tech know the date you wish to go live.
  
  
• Execu/Tech will confirm an installation date and will complete the installation on that date unless an unforeseen event occurs.
  
  
• Let the provider you're leaving know the date you wish to cancel or stop your service.  You can make it after the date you plan to go live with the new provider in case there will be delays.  The prior service can be turned off at any time.  However, you will need to notify them, to avoid paying minimum credit card fees even when cards are not processed through them.
  
  
• You should know how to process credit cards directly on the old provider's website in the event you need to process a transaction after or during the conversion.
  
  
• You should know how to process credit cards directly on the new provider's website in the event you need to process a transaction.  It is unlikely you would need to do this, but it should be part of your Vantiv training.

The Shift4 tokens you have will not be good with World Pay.  The World Pay tokens you have will not be good with Shift4. New tokens will need to be created after the switch  

CARDHOLDER INFORMATION, INCLUDING CARD NUMBERS, ARE NOT STORED IN EXECU/TECH.  WE DO NOT HAVE THIS INFORMATION.

Prior to the switch:

It is best to do this when there are no guests in house, or when all guests will be checked out today.  If that is not possible, you may need to contact guests staying past today to get card information to preauthorize in Vantiv.

Do this prior to check-ins.

When you are ready to switch, make sure to clear any existing preauthorizations for checked-in guests.  For today's check-outs, you can go ahead and check out the guests, assuming there will be no further transactions.

For stayover guests, you will need to clear the existing authorization and then create a new authorization once the switch is complete.  You can clear the preauthorization one of two ways.

• You can void the existing preauthorization, and plan to preauthorize the card within the new provider after the switch.  
• You can clear the existing  preauthorization by posting a payment, using "card on file".  Then you will need to void the preauthorization. Then, prepare to preauthorize the card for the remainder of the stay after the switch.  You will need the card in hand or the card information..

For reservations, validations will not work after the switch.  If you have advance deposits, they are OK, but the "card on file" will not be valid for future transactions.

If you need a validated card from a reservation for a "card on file" you should click "validate card" and then clear the validation, or change the reservation's guarantee code to CA.  Save and Exit the reservation and then go back in. The sequence number should be gone.  You can validate the card anew after the switch.  See that section, below.

If you have any "holding" transactions in a corrections other folio needing to be processed to "card on file", you should do so before the switch.  The "card on file" from the old provider will not work after the switch.

After the switch:

When Execu/Tech has configured the interface, you will be asked to run a credit card test.

You should find out from the new provider how to process a transaction directly on their site in the event you have to process a card during the conversion.  Where possible, hold off on processing new transactions until completion of the conversion.

Once the switch is complete, you can begin checking in guests.  

If there are any remaining today check-outs, you will need to get a credit card or other payment type.  The previous preauthorization or card on file will no longer be valid. 

For stayover guests,  you should have cleared the existing authorization from the steps above.  You can create a new authorization once the switch is complete.  Simply click "Authorize card" in the guest folio/change folio screen.

If possible, you should capture the guest's credit card after the switch rather than typing the card information.

Reservations with deposits will be OK.  However, you will not be able to use the "card on file".

You should have cleared reservation card validations ("card on file") from the instructions above.  If you need a validated card from a reservation, click "validate card" and  enter the card information at the prompt.  This will create a new token associated with the new provider.


If you need clarification on any point, please email Execu/Tech Support.