Please enable JavaScript to run this help system!
Execu/Tech Systems, Inc.
Knowledgebase
Search:
850-747-0581
Email
Website
Contents
Index
Search
Page Properties
Page Keywords
Page Visibility
Preview For Mobile Device
Lightbox Code & Preview
Save
Cancel
Saving...
Welcome
What's New
System Requirements
Computer Hardware
Other Hardware
Operating Systems
Windows XP Support Ends
Server 2003 Support Ends
Windows 7 Support Ends
Server 2008 Support Ends
TLS 1.2 Requirements
Data Security
Firewall Settings
Credit Card Interfaces
Software Installation
Installation Checklists
Software Installation - Server
Software Installation - Client
Software Reinstall / Move
Create Shortcut Manually
Software Updates
Software Update Requirements
Software Updates
Running ETUpdate from update.zip
Software Update without download
Post-Update Requirements
Questions and Answers
Common Questions
Common Mistakes
Sending a Screen Shot
Recording step by step
Glossary
Data Flow
Execu/Tech Services
Execu/Suite Hotel PMS
Setup Execu/Suite Hotel PMS
Preparation/Installation
Data Preparation
Your Company Setup
Zip Code Database
License Access Code
Manager Menu / Setup
Getting Started
Hotel Control Files Setup
Parameter Record
Season Record
Rooms
Room Types
Tax Codes
Charge Codes
Payment Codes
Guest Packages
Market Segment Codes
Source of Business Codes
Corporate File
Guest Profile Tools
Housekeeping Codes
Yield Management
Meeting Room Parameters
User Defined Comments
Graphical Room View
Auto-Trace Setup
Wholesalers and Travel Agencies
Setup Bullet Points & Notes
Rooms, Room Types, Rates
Charge, Payment, Tax Codes
Guest Packages
User IDs & Security Levels
Parameters & Policies
Guest Profile Tabs and Fields
Market and Source Codes
System Maintenance
User I.D. / Security Setup
PMS Employee Setup
PMS Menu Permissions
Security Levels
Other Settings
Configuration Settings
CRM Sync
Edit HTML Templates
Editing HTML Letters, Documents and Forms
Email Settings
Thank-you emails
Enable PDF Saving
Hotel Logo
Import Rate Spreadsheets
Master Folios
MENUINI.FIL Configuration
Terminal ID Number Codes-Batch Terminals
Hotel Print Settings
ETHTMLPrint (Print Folios, Reg Card, Cancellation, etc.)
Procedures Execu/Suite PMS
Guest Name Changes-Profile
Front Desk Operations
Front Desk Menu
Availability
Guest Profile
Check In
Credit Card Procedures
Check-In CC Preauth Video
Check In Master Folio
Packages
Guest Folio
Changes - Room, etc.
Posting Charges & Payments
Check Out
Check Out w/ Credit Card-Video
Housekeeping
Front Desk Reports & Printouts
Reservations Operations
Reservations Menu
Availability
New Reservations
Guest Profile
Advance Deposits
Credit Card Video-Res
CC Adv. Dep Refund Video
Share-withs
Changing Reservations
Cancellations and No-Shows
Guest Opt-out
Reservation Reports & Printouts
Sample Reports
Trace Reports
Groups
Night Audit
Night Audit FAQ
Night Audit Procedures
Night Audit Bullet Points
Night Audit Reports
Night Audit Report Viewer
Folio Detail Export
Clearing Adv. Deposits Remaining
Guest History
Manager Reports
Manager Procedures
Adjusting Statistics-AM Report
Other Manager Tasks
Travel Agency Processing
Travel Agency Setup
Travel Agency Reports
Travel Agency Checks
Assign Master Folio to Guest or Group
Report Generator
How-To Videos and Tutorials
Change Terminal Number
Check In a Guest
Check Out a Guest
ETShortcutWizard
Export Guest Contact Info
Guest Profile Creation
Housekeeping Screen - Changing Status
Interface - Create a Scheduled Task
Posting Charge or Payment to Folio
Transfer Charge or Payment to a Folio
Voiding Charge or Payment in Folio
How-To Documents
Post CC After Check-out
Credit Card Reminders
Change Company Code
Execu/Suite CRS
Initial Setup
Menu and Navigation
Rooms Setup
Inventory & Availability
Viewing Inventory & Availability
Default Inventory
House Inventory
Periods of Closure
Events and Groups
Room Type Variations/Adjustments
Stop Sale Limits
Availability by Rate Category
Availability by Channel
Allotments
Booking Rules & Closure Date Rules
Calendar quick changes
Minimum Stay Policies
Automated Revenue Rules
Occupancy Rules
Channel / IDS Rules
Products/Rates Setup
Payments - Cancellations
Groups
Setup
Booking
Lookup
Channel Manager
Corporate Client Setup
Services Setup
Marina and RV Settings
Interfaces
OTA / HTNG
OTA / HTNG Installation and Configuration
OTA / HTNG 2 Way Push
OTA / HTNG 1 & 2 Way Pull
OTA / HTNG Functions and Limitations
OTA / HTNG PMS Settings
OTA / HTNG ROH (Run Of House)
OTA / HTNG Troubleshooting
OTA / HTNG Logs
Phone, Movie, POS, etc.
Comtrol® Interfaces
Comtrol® Network Requirements
Comtrol® Install
Comtrol® Setup
Comtrol® Testing
Comtrol® Resync
Comtrol® Troubleshooting
Legacy Interfaces
Legacy Interface Installation
Communication Settings
Phone Interface Resync
Troubleshooting Serial Connections
Micros POS Interface
Execu/Touch Point Of Sale
Execu/Touch POS Administrator
POS to Hotel Data Flow
Store Record
Departments/ Revenue Centers
Payment Records
Discount Records
Menu Items
Item Modifiers
Item Categories
Combinations (Value Meals)
Employee Records
Employee Work Codes
Void Codes
Table Setup
Terminal Records
Printer Setup
Item Button (Keyboard) Setup
How To - POS Admin
Create POS Item
Execu/Touch POS Procedures
F&B Open a Check
F&B Close a Check
Separate Checks
Split Checks
Split Tendering
Retail Procedures
Reports
Supervisor
Paid-Out Tips and Other
Create TAB
Transfer Checks
Video-Credit Cards in POS
Print Bar Codes
Advance Deposit in POS
Execu/Touch POS Miscellaneous
POS Cash Management
Dining Reservations
Tableside Wireless Tablets
Edit/ Purge History Records
Add Comment to POS Guest Receipt
Configure Bar Code Printer and Labels
Suppress Remote Printing
Use Employee Login Cards
Encode Employee Login Cards
Activities Deposits POS Setup
Export POS Check Detail (GAPOCKH.TXT)
FUEL sales in POS
POS Copy / Delete Records (GAPOCOPY)
POS Copy all records to another store
POS Copy records from GAPOCNTL.OLD
POS Delete Records
POS Change item fixed tax amount
POS Reset Table Types
POS Resynch employee/password records
POS Copy ONE record to another store
POS Convert gapo999.fin's
Printers and Cash Drawers
POS Printer Setup
POS Printer Troubleshooting
Cash Drawer Setup
Credit Card Payment Processing
EMV Credit Card Processing
Shift4 Credit Card Processing
Shift4 Card Readers
Magtek Programming
Shift4 Data Flow
Shift4 Installation
Shift4 UTG Install
Shift4 EMV Setup
Shift4 AuthToken, AccessToken, AccessBlock
Shift4 PMS/POS Setup (MENUS4CO)
Shift4 PMS/POS Setup (Payment Codes)
Shift4 PMS/POS Setup (Other Settings)
Shift4 i4Go V2
Shift4 i4Go V2 Requirements
Shift4 i4Go V2 PMS / POS Settings
Using Shift4 i4Go
Shift4 i4Go V2 Internet Explorer Trusted Zone
Shift4 i4Go V2 Errors
Shift4 Receipt Printer Setup
Shift4 Troubleshooting
Shift4 UTG IP Address and Port
Shift4 Error Codes
Test Shift4 UTG Connection with Telnet
Shift4 Fix (June 19, 2020)
WorldPay Credit Card Processing
WorldPay Critical Setup Info
WorldPay EMV PIN Pad Setup
WorldPay EMV Cloud Config
WorldPay EMV Failure Messages
WorldPay EMV PIN Pad Troubleshooting
WorldPay EMV Data Flow
WorldPay (Non-EMV) Data Flow
WorldPay Receipt Printer Setup
Credit Card Procedures
Switching Gateways/Providers
Inventory Control
Inventory Overview
Inventory Setup
Store, Locations, Classes-Categories
Inventory Items
Recipe File
Inventory Processing
Physical Inventory Entry
Physical Inventory Handheld Scanner
Purchase Orders
Miscellaneous Postings
Enter Waste Adjustments
Batch Updating
Display Item Detail
Inventory Integration
Integration to POS
Integration to A/P
Integration to GL
Inventory Reports
Time & Attendance
Direct Bill / City Ledger
Setup
Control Files Setup
Customer Setup
Membership Billing
Direct Bill - Execu/Suite PMS Interface
Direct Bill - Execu/Touch POS Interface
Direct Bill - General Ledger Interface
Procedures
Hotel DB Transfers
Transaction Batches
Open Item Payments
Manual Postings
Fix Out of Balance Direct Bill Accounts
Late Fees
Member Billing
Reports and Statements
Sample Reports
Customer Aged Trial Balance
Customer Detail Report
Transaction Batch Update Report
Open Item Statements
Balance Forward Statements
A/R Report Generator
Events and Catering
Getting Started
Event Setup
Sample Reports
Gift Cards (Execu/Gift)
Execu/Gift Setup and Configuration
Selling/Issuing Gift Cards
Redeeming Gift Cards
Manual Entry / Edit / Delete
Donated Gift Cards
Reward cards
Encode Gift Cards
Back Office
General Ledger
GL Setup
GL Processing
GL Integration
GL Reports
Accounts Payable
A/P Setup
A/P Processing
A/P Reports
Condo
Condo Overview
Condo Setup
Condo Procedures
Condo Reports
Payroll
Payroll Setup
PR - GL Interface Setup
Company
Federal Tax Tables
Employee Setup
PR-TimeClock Interface Setup
Payroll Procedures
Payroll Reports
3rd Party Accounting Interfaces
GL Export
DataPlus
QuickBooks
Errors / Fixes
cbl.out Program Missing
Class Not Registered
Cobol Errors
Common System Issues
Company Selection Keeps Appearing
Detail File Update Error
Error: 80040154
Find Software Application Folder
Folio Stops Printing (HTMLPRNT.EXE)
Forms Print to Wrong Printer
Forms Print Too Large
Memory Access Violation
Microsoft .NET Framework
Microsoft.Office.Interop
Missing or Broken Shortcut / Icon
Network Benchmark
Rebuild Corrupted File
Rebuild Cross Reference
Register Programs and Controls
Restarting Servers and Terminals
Run Program By Name
Run-time error '429'
Run-time error '-2147319779'
Program Warnings
Cannot Run More Than Once
Could Not Read Card
Current time not set up
In Reorg - Not Posted
Invalid Company Code
Invalid Room Type
Keyboard Record Not Set Up
Record Busy Message
Software License Warning
Terminal Record Not Set Up
Shift4 Errors
Slow / Stuck Software
Start Program Missing
Support File Uploader
Unable to Select Printers
User Account Control (UAC)
What's My Terminal Number?
Execu/Vault
Remote Connection (RemoteET)
Uninstall Old Remote Connection App
Sample Reports
Year-End Procedures
Fiscal Year
Master Folios Year-End
Seasons and Rates
Year-End Advance Deposits
Server and System Health
PCI Compliance
City Ledger - Direct Bill
General Ledger
Accounts Payable
Payroll
Backup and Storage
Training
New Modules
Cloud Hosting
Cloud Hosting Access
Cloud Launcher Install
Cloud Launcher Setup
Cloud Launcher Update
Cloud Access for Mac
Cloud Hosting Preparation
Network / Hardware Requirements
Important Issues
Document Access
WebRes
WebRes - Installation
WebRes - Credit Card Processing
WebRes - Shift4
WebRes - Vantiv
WebRes - Customize / Configure
WebRes - Cancellation Policy
WebRes - Confirmation Page and Email
WebRes - Errors / Troubleshooting
Execu/Spa
Execu/Suite Activities
Software Launcher
Search
:
Index
Bookmark
Print This Article
Login
Edit Page
Publish Draft
Delete Draft
Compare Draft
Edit Header
Home
>
Execu/Touch Point Of Sale
>
Execu/Touch POS Miscellaneous
>
Dining Reservations
Execu/Touch Dining Reservations
allows you to reserve restaurant seatings for both hotel and outside dinner guests. Its link to Guest Profile enables you to enter and save guest information and preferences and also to view dining dates from the profile screen.
Setup
Making Dining Reservations In-House
On-Line Dining Reservations
Changing a Reservation
Displaying Availability
Seating Guests
Reporting
Setup
Setup begins in POS Administrator with
Table Setup
. Once you have set up your tables, go to Dinner Reservations in your Execu/Touch Food & Beverage menu.
Go to Setup > Application Setup. The "Resv. Management Settings" window will open.
"
Company
" This field auto populates with the current company. You cannot change this field.
"
Shift Start
" Enter the beginning time for the first service. Use a 24-hour clock such as 15.30 for 3:30 pm.
"
Shift End
" Enter the time of completion of the last service. Use a 24-hour clock such as 01.00 for 1:00 am.
"
Grid Time in Minutes
" Enter the number of minutes to display increments of time. For example if you want your grid columns to show 5:00 pm, 5:15 pm, 5:30 pm, etc., then type 15 in this field. 30 would display 5:00, 5:30, 6:00, etc.
"
Reservation Time
" Enter the time in minutes for each reservation's seating. If you allow 90 minutes per seating, enter that time in this field.
"
Special - Daily Price
" If you have daily pricing such as $75 Tuesday through Thursday and $110 Friday through Sunday, you may enter those amounts in this grid. Enter 75 for $75.00.
"
Stat. Cut Time
" This field is not used.
Click the Update button when you are finished.
Next, go to Setup > Seating Time Setup. The Table Seating Management window will open.
Click "
Import Day
". This will import your table information into the day's grid. This is the table information that you set up in
Table Setup
in POS Administrator.
Each table is listed in order of table number in the "
Table#"
column, as shown above.
The number of seats at each table is listed in the "
Covers
" column, as shown above.
The remaining columns represent your seatings. You will edit these columns.
For example, Seat1 is the first seating; Seat2 is the second and so on. The time format will be 1700 for 5:00 pm and so on. All of the squares in the grid do not have to be filled in. Tables having squares with no time entered for specific seatings will be unavailable for reservations.
Below is a populated Table Seating Management grid. Notice that Table 1 is available in thirty-minute increments beginning at 5:30 and lasting until the final seating at 9:30 pm. Table 10 is available in two-hour increments beginning at 5:30pm and lasting until the final seating at 11:30 pm. Table 19 is unavailable for reservations.
Remember to click Save Current when you are finished.
You can duplicate this day's layout to another day by clicking "Dup. Layout". A calendar will display allowing you to select the date to copy.
You can copy this day to the same weekday for the next 52 weeks by clicking "Copy Day".
To enter another day's seatings, click "Change Date" and selecting the date from a calendar.
If your seatings are the same for every weekday, you can click "Copy Year" to copy this day to the next 365 days.
Back to top
Making Dining Reservations In-House
After you make a lodging reservation, a popup will ask "Make Dinner Reservations". Answer Yes. The available seatings will display so that you can select a table type (number of seats for each table) and time. Note that you are selecting a table type and not a specific table number.
Click "Make Resv." to continue.
You also can make a new reservation by going to "Food and Beverage/Retail" on your Execu/Suite menu and selecting Dinner Reservations. For stand-alone POS workstations you can go to Dinner Reservations on the Execu/Touch menu.
See also
Displaying Availability
.
"Add/Change Reservation" screen will open.
Enter the number of guests in the "# of Guests" field.
You may select a table number at this time by entering the table number in the "Selection" field. You may do this later if you prefer.
Click "Lookup" to select a guest from existing profiles. If you access this screen by answering "yes" to "Make dinner reservation" when completing a reservation, the guest profile will be selected for you.
If this is or will be an in-house guest on the date of service, click "Guest in house".
You may add notes in the Notes area. You also may add event notes such as "Anniversary" in the "Sp. Event/Resv. Note" field.
To create a Special Order Form (SOF) click "View/Edit SOF". To enter Special Dietary Restrictions (SDR) click "View/Edit SDR". These are shown below. These are not required but are easy-to-use tools if you want to utilize them.
When you have completed the dinner reservation, a popup will ask if you wish to email a confirmation. If an email address is attached to the guest's profile and if your email settings have been configured, you can send an email confirmation at this time.
To make dinner reservations on the fly, select "Dinner Reservations" from your Execu/Tech menu and then click "Manager Resv".
Back to top
On-Line Dining Reservations
Below is a brief overview of what the guest will see on your website is you are using WebRes for dinner reservations.
The guest will select the number of guests from a drop-down and then select the desired date. Available seatings for that date will display and the guest will select the desired seating from those shown.
When the guest clicks "Enter Your Personal Information" the Guest Details screen will open, allowing the guest to enter the requested information along with any notes, comments, or special requests.
When the guest clicks "Book This Seating Time" a confirmation displays, as shown below.
The guest will receive an email confirmation. A cc email is sent to the designated recipient at your property.
On-line Dinner Reservations requires a separate purchase for the WebRes interface.
Changing a Reservation
Whether the reservation was made on-line or in-house you can make changes easily.
From your Execu/Tech menu select "Dinner Reservations". "Reservation Management" will open.
Click "Select Date" to view reservations for that date. Click the "Daily View/Listing tab for the list of reservations. Double-click the reservation you wish to change.
The guest's reservation will open in the "Add/Change Reservation" window. Make the changes, such as assigning a table number, adding notes, SDR, etc.
To change the seating time, you have to select a date first, even if it's the same date.
Click Save when you are finished.
Back to top
Displaying Availability
To view the chart showing available tables and booked tables, select Dinner Reservations from your menu and then select the date to view. Click the "Daily View (Grid View)" tab. To make a reservation from this screen click "Chk Avail/Make Resv".
The "Seatings Available" will display showing the table types (number of seats) and times.
Click "Make Resv" to make a new reservation. See
Making Dining Reservations In-House
.
Back to top
Seating Guests
From the Table Selection screen, click "Reservations" as shown below.
The "Daily Reservation View" window will open showing today's reservations. Click the "Awaiting Arrivals" tab.
Select the guest to seat and then click either "Arrived (not seated)" or "Seat/Place".
To seat a waiting guest, click the "Today's Arrivals" on the Daily Reservation View screen. Select the guest then click "Seat/Place". Double-click the guest to view the reservation information.
Back to top
Reporting
From the Reservation Management select Reporting to view or print daily reservations. This report shows arrival times for each party, table number or table type (number of seats), special notes or comments, contact phone number, and whether there is an SDR or SOF for the guests. The bottom of the report shows the number of tables and seats reserved.
Back to top
Related Files
none..
Related Pages
none..
Article ID
dining_reservations
Views
8007
Last Modified
1/5/2015 11:20 AM
Copyright © Execu/Tech Systems, Inc. All Rights Reserved.
{1}
##LOC[OK]##
{1}
##LOC[OK]##
##LOC[Cancel]##
{1}
##LOC[OK]##
##LOC[Cancel]##