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Home > Cloud Hosting > Cloud Hosting Access > Cloud Launcher Update

Cloud Launcher Update

Cloud hosting will only be as reliable as your internet connection. If your internet connection is lost, you will also lose access to the hosted software. You should consult your IT professional to determine if multiple internet providers should be used to provide redundancy.

Review the Cloud Hosting Firewall Settings here: Firewall Settings.

Contact your Internet Service Provider for each remote location that needs access and ask for the public IP address, addresses, IP address range, etc., that each remote location will use. Please provide us with this information. We need to whitelist these addresses to provide better security for your data and ensure uninterrupted access to the hosted software.

Click here to see your current public IP address

Failure to provide this information to us may result in restricted access if a user attempts to log in with incorrect usernames or passwords. A single user repeatedly attempting to log in with incorrect credentials can restrict access to the entire property. The only way to prevent this is to provide your public IP address for whitelisting. Never attempt to use credentials that Execu/Tech didn't provide.

The Cloud Launcher is installed at each computer (not on a shared server). Therefore, the Launcher must be updated at each computer.

You may see on the bottom left of the launcher that there is an update available:

 

To update the Cloud Launcher:

  1. Open the Cloud Application Launcher.

  2. Click File and then Download Update.



  3. If a new version is available, you will see this:



  4. Click Update Now to download the update.

  5. After the update has been downloaded, click Ok and the application will be restarted.



  6. If you are updating from an older version, you will see an orange bar that says "RemoteApp Compatibility Setting NOT ENABLED. Click for info."
    Click on the bar.



  7. The following window will appear. This is to address the RemoteApp Security Warning that was added in an April 2026 Windows update.
    The security warning may pop up periodically when using the launcher and require the user to verify the remote connection and reselect resources. When this happens, the user needs to select Drives, Clipboard, and Printers. If the user does not check these items, they will not be able to print, use copy/paste, or download documents. There is also a checkbox to remember the user's choices, so that the options are pre-selected the next time.

    This Optional Compatibility Fix restores the previous RemoteApp warning behavior and may help prevent printer and device redirection settings from being saved incorrectly. If you want the launcher to apply the registry setting automatically, click Add Registry Setting at the bottom. Note: Windows administrator credentials will be required to add this setting.

 

Cloud Launcher Install

Cloud Launcher Setup

Cloud Access for Mac

Hosting Network/Hardware Requirements

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Article ID
 cloud_launcher_update
Views
 3649
Last Modified
 8/17/2026 11:48 AM