Get Workstation Count and User List

To verify the number of licenses and logged in workstations, you can use another terminal to check who the server thinks is using your terminal number.

From a drop-down menu, Click Help > About.

From a push button menu, type 55 on a keyboard and press enter.

In the About window, you'll see:

• Serial number
• Licensed workstations
• Logged-in workstations
• Versions of major application modules including START, GARMAINT, GAMMAINT, GAPOREG, ARMMAINT and INMAINT.

To view a list of the logged-in users, click the View Users button. This will give you a list showing the terminal number (TR), the Windows user name (WINDOWS-USER) and the Windows computer name (COMPUTER-NAME).

• If you see a computer listed here that you are positive is not logged in, restart that computer.

• Once that's done, close this window and open it again to refresh it.

• If you still see the computer listed, there are a couple steps you can take to release the lock on the files. 

• If this computer is NOT using Remote Desktop Services (RDS) - From the server, in Computer Management > Shared Folders >Sessions, right click the problem computer and click Close Session. This should release all files that were locked by the computer.
  
  
  
  
• If this computer IS using Remote Desktop Services (RDS) - From the server, in Remote Desktop Services Manager, in the Users tab, right-click the problem user and click Reset. This should release all files that were locked by this Remote Desktop user.