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At each terminal that needs to print, be sure that each printer it needs to print to is set up and working in Windows. Verify this by printing a “Test Page”.
Reselecting a Printer
If your printer is already configured, you can simply click the printer name under the “Windows Printer Name” column to select the printer.
Once the terminal can see all the printers it will be printing to in its spooler, go to the POS Administrator Menu. Select Printer Set-up. You will see a screen similar to this:
Knowing which printer you’re setting up is very important. If you set up the wrong printer you can mess up existing terminal and working printer configurations. Please take the time to read this and be sure you know what you’re doing.
First, you need to identify your terminal number. There are three methods of doing this, the first requiring a small amount of Windows knowledge, which we cannot provide you. The last two methods may not work if you’re on a version of the software more than three years old.
Identifying Your Terminal Number – Shortcut Properties
Right click on your shortcut (this is the icon you use to run the software) and select Properties. You’re looking for a text field titled Target. At the end of text in that field, you’ll see a two digit number – this is your terminal number.
Identifying Your Terminal Number – Hotel™ Login
This is the login where you are presented with two fields titled Enter your I.D: and Password:. After logging in, look to the bottom left of the window for your terminal number.
Identifying Your Terminal Number – Execu/Touch™ Login
This is the login where you are presented with an onscreen keyboard. Look to the bottom left for your terminal number.
Now that you’ve identified your terminal number, you need to identify the receipt printer assigned to this terminal. Go to your POS Administrator and then to Terminal Setup. Enter in your terminal number and you’ll see the printer assigned to this terminal. This is a number, 1 - 24, that identifies which 'Unit" in the printer setup is used.