POS Printer Setup

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You must follow these instructions for POS printing to work properly.

• Printers must be set up in Windows and able to print a “Test Page” before the POS software can print to it. Until the terminal can print a Windows Test Page, you shouldn't try to configure the printers in the POS software.
  
  
• Customers using Remote Desktop Services on Windows Server 2012R2 or newer can use "Redirected" printers as long as their Execu/Tech software has been updated as of July 5, 2019.
  
  
• We do not assist with setting up POS printers in Windows. This is the responsibility of the customer or their hardware technician. If assistance is needed, they should contact the manufacturer of the printer.

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POS Printing Methods

There are 3 ways to configure POS printing, and each method is discussed in this document:

1. $$	Method where a printer is defined for each terminal.
   	This is the preferred method for all situations. Use this method if the printer names vary between terminals. The printer setup has to be performed at each terminal. This is the method that must be used with our Cloud Hosting service.

2. //	Method where a printer is defined for all terminals.
   	This is NOT the preferred method and can cause confusion when not managed properly. Use this method if the printer names are the same between terminals. For example, you named each terminals' receipt printer "Receipt," or the kitchen printer has the same UNC from all terminals. The printer setup only has to be performed at a single terminal and it will apply to all terminals.

3. WIN-DEFAULT

   Method where a terminal's Windows default printer is used.

NOTE: If you are using the old method of defining printers (in the file "WRUNCBL.FIL") you should change to the $$ method. We haven't supported this old method in more than 15 years and will not be able to help you.

Printer Names

Printer names can cause a lot of confusion for users needing to select printers in the software.   Name your printers something simple and obvious, like Receipt or KitchenHot. Do not use system device names like COM1, LPT1, USB001, etc.   A name like KT-2554 might mean something to the network technician, but it means nothing to a part-time bartender who needs to redirect a failed printer.  You’ll know which computer the printer belongs to when you see the UNC.

Before You Begin

There are a few things you must know before continuing:

1. Everything in this document is important. Read it again if something isn't working.
2. If you change Windows printer names after configuring the printers, printing will stop working properly. You will have to reselect the printers in our software if this happens.
3. EACH DEVICE NAME MUST BE UNIQUE! the name in the "Device" column in our printer setup menu.) You can't use $$Receipt on more than one line. Use $$Receipt1, $$Receipt2, etc.
4. It helps to give printers short and obvious names like “RECEIPT”, and “KITCHEN”. Do not use system device names like COM1, LPT1, USB001, etc.
5. Printers must be set up in Windows and able to print a Windows Test Page BEFORE the POS software can print to it.     THIS IS VERY IMPORTANT. OUR SOFTWARE CAN'T PRINT IF WINDOWS CAN'T PRINT.
6. Printers in Remote Desktop Services.
   

   • Cloud Hosted Customers: You WILL be using "Redirected" printers. The rest of this section does not apply to you. Move on to #7.

   • If using "Redirected" printers, you may have to use the "Generic / Text Only" driver because the "Remote Desktop Easy Print" driver, used by default in redirected printers, can fail due to special commands sent to receipt printers. The printer manufacturer may require you to install the printer using their drivers, but after it's installed and working you can change the driver to "Generic / Text Only".
   • Customers using Remote Desktop Services on Windows Server 2012R2 or newer can use "Redirected" printers as long as their Execu/Tech software has been updated as of July 5, 2019. Move on to #7.
     *If your software is older, follow the guidelines below.
     
   • Don’t use “session” or “redirected” printers unless the above points are true. These are auto generated printers and not suited to an environment needing static printer direction. If you use these printers, your receipts and kitchen chits may print to locations other than the specified printer.
     
     
     
   • Each printer must be set up on the server, in the current user’s session. If 10 users need to print to a printer, then the printer will need to be shared to all 10 user’s sessions. Basically, you’re reversing the typical print server role. Instead of the server hosting the printer, the printer will be hosted on the client and shared to the server. 
   • In our printer setup, we provide a button, Printer Control Panel, that brings up your Windows printer setup and allows you to add and remove printers when you’re environment locks you into our application (provided your user has the appropriate permissions.)
7. When possible, use the manufacturer's printer driver.
   
   If using "Redirected" printers, you may have to use the "Generic / Text Only" driver because the "Remote Desktop Easy Print" driver used by default in redirected printers can fail due to special commands sent to receipt printers.
   
   

   Cloud Hosted Customers - After configuring the receipt printer with the manufacturer's driver and setup application, and successfully printing a test page, change the printer driver to use Generic / Text Only.

8. A POS terminal’s receipt printer should be set as the Windows Default Printer for that terminal.
9. If you get the Page Setup dialog rather than the Print Setup dialog, this is how you fix it. Unable to Select Printers

Setup

When setting up and configuring printers, sometimes it's easier to perform each step at one terminal at a time. This way you'll see the entire process from start to finish before going on to the next terminal.

If you're reselecting a printer that's already configured in Windows, go to the step Reselecting a Printer.

At each terminal that needs to print, be sure that each printer it needs to print to is set up and working in Windows. Verify this by printing a Windows Test Page.

1. At each terminal that needs to print, be sure that each printer it needs to print to is set up and working in Windows. Verify this by printing a Windows Test Page.
2. Try to give each specific printer the same Windows name at each terminal. If you have two kitchen printers, name them something like “KIT1” and “KIT2”, or “KIT-HOT” and “KIT-COLD” and use these names when setting up the printers at each terminal.
3. Go to the POS Administrator Menu and click on Printer Set-up.
4. Go to the line of the unit number you’re setting up. The unit number is defined by either the terminal’s receipt printer setting or the menu item’s remote printer setting.
5. Configure each field to fit the role of your printer.   See Printer Set-up Field Definitions
6. If this is a new printer, enter a Device name. Choose one of these methods:
   
   • $$ Printing (Most common method)
     The printer must be selected at each terminal. The device name must begin with “$$”. For consistency, we recommend using the printer name as the device name. For example, printer “KIT-HOT” would have a device name of “$$KIT-HOT”. 
     
   • // Printing (Good for shared remote printers) The printer should only be selected once and the Windows printer name must be accessible by all terminals.
     The device name must begin with “//”. For consistency, we recommend using the printer name as the device name. For example, printer “KIT-HOT” would have a device name of “//KIT-HOT”. 
     
   • WIN-DEFAULT The device name must be “WIN-DEFAULT”
     This will cause each terminal to print to its own default Windows printer.
     
7. If your software version shows the "Windows printer name" column, click the cell for this printer. Otherwise, click in the "Device" cell and press the ENTER key until the Printer Setup box appears, usually one or two times.
   
   
8. Select the printer from the list. DO NOT click Network and select from that list.
   *The printer seen in the "Name" field IS NOT the currently set printer. It just shows you the last printer selected in Windows and not the printer currently set in POS. Do not look at this and think that your selected printer has changed. The printer seen in the "Windows printer name" field is the printer that is currently set.
   
   
9. You will be asked to verify your intent to change the printer. Click “Yes” if this is what you want to do and you’re finished.
   
   

Once the terminal can see all the printers it will be printing to in its spooler, go to the POS Administrator Menu and select Printer Set-up. You will see a screen similar to this:

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Unit(1-24)		Nine characters max. The first lists the unit number to be referenced in the Terminal Record and in the Item record for remote printing.
Description		A five character description you create to help identify the printer in the list.
Feed/#ch		Y to send a hardware form feed if you are using a laser or ink jet printer. N to not send a form feed. 2, 3, etc., will print that number of guest receipts. C will cause the guest receipt printer to cut after it prints.  If you are using a thermal printer for remote printing and need to print 2 copies, cut, type 2 in this field.
Sort Kit		This sorts (lists them together) items to the kitchen printer. Y sorts items and departments, N sorts just departments, and X will send the items just as they appear on the screen.    To display Seat Numbers on the kitchen ticket: Set Sort Kit to X . Assign a Seat Number to each item on the order entry screen.
Cut?		Y causes the kitchen printer to cut between departments. N will not cut. If you need cuts for receipts, set "Feed/#chks" to C.
Type		This is where you select the type (Brand / Model) of the printer or its emulation. This is vital to functions like bold print, colored print, cutting, etc.  Right click to select from a menu of compatible types. Keep in mind your printer may support “ESC/POS or Epson Mode”. If this is the case, select the appropriate Epson type, either “E” for all impact or “F” for all thermal.   Do not use type W for an Epson or Star type receipt printer. This may cause the printer to repeat the same print job (receipt)  over and over. You'll have to turn the printer off, delete the print job and then reboot your computer.
Device		12 characters max. Do not use system device names like COM1, LPT1, USB001, etc.   This is where you specify $$ or // or use WIN-DEFAULT. See #5 above, under Set Up
Alt Unit		This is where you reference a printer that will receive the remote print job if this printer fails to print. You will enter the Unit number of the other printer.
Re-direct		This allows you to temporarily redirect remote printing to another printer for all terminals. You will enter the Unit number of the other printer. You may want to only redirect for a single terminal. You can do this in the POS Terminal Record Terminal Records
Windows Printer Name		This shows the currently selected Windows Printer. You can click this field to change the printer.

Identify Your Printer ​ Knowing which printer you’re setting up is very important. If you set up the wrong printer you can mess up existing terminal and working printer configurations. Please take the time to read this and be sure you know what you’re doing. ​ First, you need to identify your terminal number. There are three methods of doing this, the first requiring a small amount of Windows knowledge, which we cannot provide you. The last two methods may not work if you’re on a version of the software more than three years old. ​ Identifying Your Terminal Number – Shortcut Properties ​ Right click on your shortcut (this is the icon you use to run the software) and select Properties. You’re looking for a text field titled Target. At the end of text in that field, you’ll see a two digit number – this is your terminal number. ​   Identifying Your Terminal Number – Hotel™ Login ​ This is the login where you are presented with two fields titled Enter your I.D: and Password:. After logging in, look to the bottom left of the window for your terminal number. ​   Identifying Your Terminal Number – Execu/Touch™ Login This is the login where you are presented with an onscreen keyboard. Look to the bottom left for your terminal number.   Now that you’ve identified your terminal number, you need to identify the receipt printer assigned to this terminal. Go to your POS Administrator and then to Terminal Setup. Enter in your terminal number and you’ll see the printer assigned to this terminal. This is a number, 1 - 24, that identifies which 'Unit" in the printer setup is used. ​   ​   Lastly, you’ll want to determine which remote printer is being used. Go to your POS Administrator menu and then to Menu Items. Enter the menu item you wish to check and look to line 7 for the assigned remote printer(s). If no printer number is seen, then the item is not configured to print to a remote printer (kitchen, bar, etc.)

Typical POS Printer Configuration   This image shows you the typical layout of POS printers in a restaurant or bar. This is only a guide to assist in understanding how printers interact with the terminals and software. Because Terminals 1 and 2 are close together, they can share a single receipt printer. The printer at Terminal 3 (Bar) will serve two duties: As the receipt printer for Terminal 3. As the drink printer. Just as the food items from Terminals 1, 2, and 3 will print to the appropriate kitchen printers, the drink items from Terminals 1, 2, and 3 will print to the bar's drink printer. Often there's an expeditor printer where the servers pick up the plates. This printer prints all food items, not just hot or cold items. This helps the server or expeditor determine if the orders are complete and ready.