Execu/Tech Systems, Inc.
Knowledgebase
Search:
850-747-0581 Email Website
Contents
 
:
IndexBookmarkPrint This Article

Home > Interfaces > OTA / HTNG > OTA / HTNG Logs


 Log files are encrypted to protect PII and can only be decrypted by Execu/Tech support. If troubleshooting logs is required, Execu/Tech support can securely decrypt these logs to help determine what caused the issue being investigated. No credit card account numbers or track data are in these logs.

Log File Locations

Logs for the OTA / HTNG interface are saved in the Request (RQFiles) and Response (RSFiles) folders.

These are the locations of the different logs.
RQFiles\Log    XML messages posted from the CRS to the PMS interface. 
RQFiles\Log\ToPMS    Messages posted to the PMS by the interface. 
RQFiles\Log\FromPMS    Message posted back to the interface by the PMS. 
RSFiles\Log    XML messages posted back to the CRS from the interface. 
SyncLog.txt is also in this folder and contains the results of the inventory, rate and restriction messages


All logs are saved as text files and the file name is yyyyMMddHHmmssff(XXXXXX).txt where:

yyyy  =  The year as a four-digit number. 
MM  =  The month, from 01 through 12. 
dd  =  The day of the month, from 01 through 31. 
HH  =  The hour, using a 24-hour clock from 00 to 23. 
mm  =  The minute, from 00 through 59. 
ss  =  The second, from 00 through 59. 
ff  =  The hundredths of a second, from 00 through 99. 
XXXXXX  =  When present, this is the booking number provided by the CRS.




Article ID
 ota___htng_logs
Views
 7967
Last Modified
 9/16/2025 11:16 AM