Cloud hosting will only be as reliable as your internet connection. If your internet connection is lost, you will also lose access to the hosted software. You should consult your IT professional to determine if multiple internet providers should be used to provide redundancy.

Review the Cloud Hosting Firewall Settings here: Firewall Settings.

Contact your Internet Service Provider for each remote location that needs access and ask for the public IP address, addresses, IP address range, etc., that each remote location will use. Please provide us with this information. We need to whitelist these addresses to provide better security for your data and ensure uninterrupted access to the hosted software.

Click here to see your current public IP address

Failure to provide this information to us may result in restricted access if a user attempts to log in with incorrect usernames or passwords. A single user repeatedly attempting to log in with incorrect credentials can restrict access to the entire property. The only way to prevent this is to provide your public IP address for whitelisting. Never attempt to use credentials that Execu/Tech didn't provide.

Our cloud hosting application launcher only runs on the Windows operating system. iOS tablets can use Microsoft Remote Desktop Mobile Android devices can use Microsoft Remote Desktop

We will provide you with a simple application that will log in to the cloud server and allow you to easily start the hosted software.

• Credentials are stored in the Microsoft Credential Manager.
  
  
• We recommend installing this application on all computers that need access to the hosted software.
  
  
• If you or your IT professional are familiar with Microsoft RemoteApps, you can have the RemoteApp added to "RemoteApp and Desktop Connections." We don't assist with this method.

Cloud Launcher Install

Cloud Launcher Setup