Trace Reports

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Go to Guest Profile and select the Traces tab then select Add Trace.




The Trace Entry window allows you to enter the subject and message.

The default date is the current date.  You can change the trace date by clicking Update Trace Date.

The Subject is viewable from the main Guest Profile screen. It can be used for the subject of the trace (such as Special Occasion) or the Department the trace is for (such as Front Desk or Concierge.)

To print the Trace Report go to Front Desk > Print Guest Traces/Preferences.

At the pop-up select Daily Trace Report.




At the next popup click Select Dates.  Select the Start and End Dates from the popup calendar.




Following are three sample Trace Reports.









To close a trace, bring up the guest profile, then the trace.  Click "Message Delivered".

For instructions on setting up Auto-Traces, see Auto-Trace Setup.

See also:

Guest Profile