Detailed Instructions

Enter the room number in the Room field., then press <enter> or click OK.

Press <tab> to get to the Name field.

Enter part of the guest's last name and press <enter>.

Click on the guest's name, or use your keyboard down-arrow to select the guest and then press <enter>.



A popup will verify the guest selected.   Press Enter if it is the correct guest.

Enter the payment Code. The code entered at check-in will be the default. Just press <enter> to select the default code.

The guest's balance displays on the right. If the guest has a split folio each folio's balance will display. A split folio means that there is a primary folio for room & tax charges and a secondary folio for incidental charges.

Note that if a credit card was preauthorized for the guest, the preauthorization information will display. If you do not see an approval code or sequence number displayed, there is no preauthorization. See Check Out w/ Credit Card-Video

If there is a split folio for this guest, a popup will allow you to select the folio.

Continue to press Enter. The amount due displays. To pay the amount shown, press Enter. Otherwise enter the amount to pay by this payment type.



If you post a cash payment (Code CA or CA*) a popup will ask for amount tendered. This is the amount the guest hands you, not the amount due. Enter the amount and press Enter. If the guest gives you the exact amount, just press Enter.



A popup will show the change due the customer.  Press Enter after giving the guest the change.



When the folio balance is zero, the check-out will continue.  A final popup will ask if you want to post any more charges or payments.  Press Enter if no.  If you have additional charges or payments to post, answer Yes.  After you post the additional charges and payments, this popup will display again.  When you answer No, the check-out will complete.



You will have an opportunity to print or email the guest's folio.  There must be an email in the guest's folio for the email to go out.  You can print more than one folio by selecting the number in the "Copies" field.  NOTE:  If this guest has a split folio because a wholesaler is paying the room and tax, then present only the secondary folio to the guest.  The guest will not see the primary folio.  If you are unsure, ask your manager.



Depending on your settings, the system may ask if you wish to make another reservation for this guest now.  This is handy for frequent returning guests.  If you answer Yes, the reservation window will open allowing you to make the reservation.  Press Enter if you do not wish to make a reservation for this guest now.  This popup can be turned off.



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