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Home > Errors / Fixes > Missing or Broken Shortcut / Icon

 Missing or Broken Shortcut


    
 




Sometimes your software shortcut / icon will vanish, begin to open a different application or return an error when you try to run it.
Information on creating shortcuts can be found here: Software Installation - Client

   These are a few reasons the shortcut / icon will vanish.
  1. Someone deleted it.
    Check your Recycle Bin and restore it if you find it there.

  2. You're logged in as a different Windows user.
    Log in as the correct Windows user.

  3. You lost network connection, tried to start the software using the icon, and Windows offered to remove it for you.
    Ensure that your network connection to the server is active and recreate the shortcut.

   This is the reason that your shortcut / icon will begin to open a different application.
    Your computer couldn't find the application, either because it's missing or you've got network or permissions problems.
    When this happens, you'll usually get the message "Missing shortcut" which is shown. below.
    Delete the broken shortcut / icon, and recreate it.
   This is the reason that your shortcut / icon doesn't respond, returns a "drive or network" error, or a "Problem with Shortcut error when you try to run it.
    You're having network problems.
    Your computer might not be able to access the files on the server, or the connection is so slow that the application can't properly load. Contact your IT professional and have them check this for you. They can use our network benchmark to assist them, found here: Network Benchmark

These are some of the messages you may have seen:

Problem with Shortcut
The item 'wrun32.exe' that this shortcut refers to has been
changed or moved, so this shortcut will no longer work properly.

Do you want to delete this shortcut?


DO NOT CLICK YES! If you clicked Yes on this message, your shortcut was deleted.

Contact your IT professional. Your computer can no longer access the software on the server.

Missing Shortcut

 

Windows is searching for wrun32.exe. To
locate the file yourself, click Browse.

You should always click Cancel and give us a call. Don't try to fix it by clicking Browse.

We may ask you to contact your IT professional if the software can no longer be found.




If you wait a few minutes, you'll see this new message . . .

Problem with Shortcut


The item 'wrun32.exe' that this shortcut refers to has been
changed or moved, so this shortcut will no longer work properly.

Nearest match based on size, date, and type:
<filename will be shown>

Do you want to fix this shortcut to point to this target or do you
just want to delete it?

You should always click Cancel and give us a call. Don't click Fix it or Delete it.
We may ask you to contact your IT professional if the software can no longer be found.

Problem with Shortcut

 

The drive or network connection that the shortcut 'Hotel 04.lnk' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, and then try again.

 

You're having network problems. Contact your IT professional.


 


Article ID
 missing_broken_shortcut_icon
Views
 4381
Last Modified
 3/31/2023 4:56 PM