Execu/Tech Systems - Knowledgebase

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Contents

Welcome
Shift4 Fix (June 19, 2020)
What's New
Glossary
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
- Data Security
- Firewall Settings
- Credit Card Interfaces
Installation Checklists
Flowchart
Software Update Requirements
Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
Sample Reports
Execu/Tech Services
Execu/Suite Hotel PMS
- Execu/Suite Hotel PMS Setup
- Execu/Suite Hotel PMS Procedures
Execu/Suite CRS
- Initial Setup
- Menu and Navigation
- Rooms Setup
- Inventory & Availability
- Products/Rates Setup
- Payments - Cancellations
- Groups
- Channel Manager
- Corporate Client Setup
- Services Setup
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Vantiv
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
Marina and RV Settings
Execu/Touch Point Of Sale
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
Printers and Cash Drawers
- POS Printer Setup
- POS Printer Troubleshooting
- Cash Drawer Setup
Payment Processing
- EMV Credit Card Processing
- Vantiv / Worldpay Credit Card Processing
- Shift4 Credit Card Processing
- Credit Card Procedures
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Setup
- Procedures
- Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Gift Card Reports
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Troubleshooting
  - Shift4 UTG IP Address and Port
  - Shift4 Error Codes
  - Test Shift4 UTG Connection with Telnet
- Shift4 Errors
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
- What's My Terminal Number?
Execu/Vault
Remote Connection (RemoteET)
- Uninstall Old Remote Connection App
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Backup and Storage
- Training
- New Modules
Execu/Suite Activities
Execu/Spa
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Network / Hardware Requirements
- Important Issues
- Document Access
edits
test
Comtrol Install
System Maintenance
Company Setup
User ID Setup
Folios Stop Printing
Troubleshooting RemoteET Permanent
Comtrol Install
RemoteET New
RemoteET Old
Menu Level Password Setup
Connect Install
AR fixes
Shift4 i4Go V1 Site Settings
Tricks / Back Doors
Folio - Delete
Folio - Clear Detail
Import Room Rates
Help Page Formatting
RemoteET On Demand
RemoteET Permanent
Odds and Ends
Software Launcher
Import Room Numbers
Menu Editor
Under Construction
ElementPS Install
File Names and Descriptions
New Shift4 Error Code Page (Temp)
Import-Export Rooms
i4Go Account Setup
Shift4 i4Go V1
Hosted Software
Internal Documents
What's New-Internal
Vantiv Setup Guide
ETSecrets & Reminders
Shift4-EMV
Cloud Hosting DC Settings
Adding Users After Setup

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Home > Execu/Suite Hotel PMS > Execu/Suite Hotel PMS Procedures > Reservations Operations > CC Adv. Dep Refund Video

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Last Modified
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