There may be times when the data between the CRS (OTA / HTNG reservation interface like Vertical Booking, TravelClick, Synxis and more) and PMS are out of sync. You can force the reservations on the CRS side to re-sync with the PMS.
- Log in to your CRS portal and navigate to Reservations and then click the Reservations sub menu.
- Select Modifiable List and search by whatever parameters will get the results your looking for.
- Green Check
 = reservation
has been confirmed as successfully retrieved by the PMS, no further action is
required unless you want to re-sync the data. This is the status of “confirmed” in the reservations reporting in
Vertical Booking.
- If you want to re-sync the data, reservations
can be marked as not read to be resent, if desired, by checking the box until
it is turned red:
- Yellow Check
 =
the PMS has attempted to retrieve the reservation but has not confirmed that
they have received it. This is the status of “failed” in the reservations
reporting in Vertical Booking.
- If the box
next to a reservation is yellow, a user may uncheck the box to turn it to red
to allow the PMS a chance to retrieve it again
- Red Box
 = The
PMS has not attempted to retrieve the reservation from Vertical Booking.
Reservations in this status will be available for the PMS to retrieve from
Vertical Booking. This is the status of “not confirmed” in the reservations
reporting in Vertical Booking.
|