Execu/Tech Systems - Knowledgebase

Execu/Tech Systems, Inc.
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Contents

Welcome
What's New
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
  - TLS 1.2 Requirements
- Data Security
- Firewall Settings
- Credit Card Interfaces
Software Installation
- Installation Checklists
- Software Installation - Server
- Software Installation - Client
- Software Reinstall / Move
- Create Shortcut Manually
Software Updates
- Software Update Requirements
- Software Updates
- Software Update without download
- Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
- Recording step by step
- Glossary
- Data Flow
- Execu/Tech Services
Execu/Suite Hotel PMS
- Setup - Execu/Suite PMS
- Procedures Execu/Suite PMS
Execu/Suite CRS
- Initial Setup
- Menu and Navigation
- Rooms Setup
- Inventory & Availability
- Products/Rates Setup
- Payments - Cancellations
- Groups
- Channel Manager
- Corporate Client Setup
- Services Setup
- Force CRS to PMS Sync
Marina and RV Settings
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
Execu/Touch Point Of Sale
- POS to Hotel Data Flow
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
POS Printers and Cash Drawers
- POS Printer Setup
- POS Printer Troubleshooting
- Cash Drawer Setup
- Configure Bar Code Printer and Labels
- Print Bar Codes
Credit Card Processing
- Shift4 Credit Card Processing
- Worldpay Credit Card Processing
- Credit Card Service Fees / Surcharges
- Credit Card Procedures
- EMV Credit Card Processing
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Direct Bill Introduction
- Direct Bill Setup
- Direct Bill Procedures
- DB Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Error: 80040154
- File Error: 3000
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- LoadEntity invoke failed
- Memory Access Violation
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Errors
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
- What's My Terminal Number?
Execu/Vault
Remote Connection
- Uninstall AeroAdmin
Sample Reports
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Year-End Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Backup and Storage
- Training
- New Modules
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Hosting Network/Hardware Requirements
- Important Issues and Settings
- Document Access
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Worldpay
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
- Theresa's Test Page 1

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Worldpay EMV Failure Messages

There will be many times when a transaction on the EMV PIN Pad fails to complete, and an error is returned.

We try to capture most of them and provide you with an easy-to-understand response, but there will be errors that we haven't encountered yet.

If the error description is confusing or looks like a code spit out by a robot, you can copy the text by following the instructions on the error window and email it to us at support@execu-tech.com. We will work with Worldpay to determine the cause of the error and provide you with a clearer explanation of the error message.