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Log files are encrypted to protect PII and can only be decrypted by Execu/Tech support. If troubleshooting logs is required, Execu/Tech support can securely decrypt these logs to help determine what caused the issue being investigated. No credit card account numbers or track data are in these logs. |
Log File Locations
Logs for the OTA / HTNG interface are saved in the Request (RQFiles) and Response (RSFiles) folders.
These are the locations of the different logs.
| RQFiles\Log |
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XML messages posted from the CRS to the PMS interface. |
| RQFiles\Log\ToPMS |
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Messages posted to the PMS by the interface. |
| RQFiles\Log\FromPMS |
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Message posted back to the interface by the PMS. |
| RSFiles\Log |
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XML messages posted back to the CRS from the interface.
SyncLog.txt is also in this folder and contains the results of the inventory, rate and restriction messages |
All logs are saved as text files and the file name is yyyyMMddHHmmssff(XXXXXX).txt where:
| yyyy |
= |
The year as a four-digit number. |
| MM |
= |
The month, from 01 through 12. |
| dd |
= |
The day of the month, from 01 through 31. |
| HH |
= |
The hour, using a 24-hour clock from 00 to 23. |
| mm |
= |
The minute, from 00 through 59. |
| ss |
= |
The second, from 00 through 59. |
| ff |
= |
The hundredths of a second, from 00 through 99. |
| XXXXXX |
= |
When present, this is the booking number provided by the CRS. |
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