9466
|
0
|
NO PIN DATA
|
S66 request
failed
|
Possible hardware
failure. Retry transaction.
Call Shift4 if problem persists.
|
9470
|
0
|
NO PIN DATA
|
No raw pin data
from S70
|
Retry
transaction.
Call Shift4 if problem persists.
|
9470
|
0
|
NOT TRACK 2
|
NDC debit
requires track2 data
|
The clerk at the
POS did not swipe the card before initiating a debit transaction.
All debit transactions require Track 2 data. Retry transaction and
swipe card.
|
9470
|
0
|
NO PINPAD SER#
|
NDC no pin pad
serial number
|
Configuration
problem with the PIN pad device. Retry transaction or replace PIN
pad hardware.
Call Shift4 if problem persists.
|
9470
|
1
|
UNSUCCESSFUL
|
S70 Request
failed
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9470
|
2
|
TIMEOUT
|
S70 Request
Timeout no data.
|
Customer did not
enter PIN number. Retry transaction and have customer enter PIN
number.
|
9470
|
3
|
CANCELED
|
S70 Request was
canceled
|
Transaction
canceled by customer.
|
9470
|
4
|
CORR PRESSED
|
S70 Request Correction Key Pressed
|
Customer pressed
correction key and canceled the transaction. Correct and retry
transaction.
|
9470
|
6
|
INV ACCT
|
S70 Request
invalid account number length
|
Invalid account
number or card is not good. Use a different card.
|
9470
|
100
|
NO ACCT TYPE
|
Unknown account
type
|
Account type selected
not expected or unknown account type. Retry transaction and select
correct account type.
|
9470
|
999
|
UNKNOWN RESP
|
S70 Request
unknown response
|
The transaction
failed. Retry transaction.
Call Shift4 if problem persists.
|
9471
|
0
|
NO RESP PINPAD
|
S71 Request
failed no response from pinpad
|
Communication
problem with the PIN pad device. Check the PIN pad device.
Call Shift4 if problem persists.
|
9471
|
1
|
UNSUCCESSFUL
|
S71 Request
failed
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9471
|
7
|
MAC NOT VER
|
S71 MAC did not verify
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9471
|
9
|
NO MAC BLK
|
S71 No MAC block
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9471
|
16
|
KEYLOAD FAILED
|
S71 New working
key load failed, revert successfully to the previous working keys
set
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9471
|
98
|
KEYLOAD FAILED
|
S71 New working
key load failed, cannot revert to the previous working keys
|
The transaction
failed. Retry the transaction.
Call Shift4 if problem persists.
|
9471
|
998
|
NO RESP PINPAD
|
S71 No response
from pin pad
|
Retry
transaction.
Call Shift4 if problem persists.
|
9471
|
999
|
UNKNOWN RESP
|
S70 Request
unknown response
|
Retry
transaction.
Call Shift4 if problem persists.
|
9501
|
1
|
TX PINPAD ERR
|
TX PINPAD ERROR
|
There are
communication problems between the UTG/UTG Stub and the PIN pad
device. Check the connection to the PIN pad device.
Call Shift4 if problem persists.
|
9501
|
1
|
TX FAIL TO DEVICE
|
Failed to send
packet to device
|
There are
communication problems between the UTG/UTG Stub and the PIN pad
device. Check the connection to the PIN pad device.
Call Shift4 if problem persists.
|
9501
|
2
|
RX PINPAD ERR
|
RX PINPAD ERROR
|
There are
communication problems between the UTG/UTG Stub and the PIN pad
device. Check the connection to the PIN pad device.
Call Shift4 if problem persists.
|
9501
|
3
|
TRAN Cancelled
|
No pin entered
|
Transaction
canceled by customer.
|
9501
|
3
|
INVALID INPUT
|
INVALID INPUT FROM CUSTOMER
|
Customer pressed
an unrecognized button on the PIN pad device. Retry transaction.
Call Shift4 if problem persists.
|
9501
|
3
|
No UKPT Key
|
Device not seeded
|
The PIN pad
device was not injected correctly. Contact your MSP to inject the
PIN pad device.
Call Shift4 if problem persists.
|
9501
|
3
|
TO MANY PIN TRANS
|
One Million Trans
Proc
|
Retry
transactions.
Call Shift4 if problem persists.
|
9501
|
3
|
NO INPUT FROM
CUST
|
NO INPUT FROM CUSTOMER
|
The transaction
failed due to no input from customer in the specified time.
Retry
transaction.
|
9501
|
20
|
UNABLE TO READ
CARD
|
UNABLE TO READ CARD DATA
|
Card reader is
bad or dirty. Retry transaction. Clean or replace card reader if
problem persists.
|
9551
|
2
|
CANCELLED
|
Transaction
cancelled by user
|
The transaction
was cancelled by the user. No resolution.
|
9551
|
2
|
NO PIN
|
NO PIN was
entered by cardholder
|
Customer did not
enter PIN. Retry transaction and have customer enter PIN.
|
9551 |
3 |
NO SIGNATURE |
CANCELLED |
The transaction was cancelled. No resolution
|
9551 |
4 |
NO SIGNATURE |
SIGNATURE NOT
CAPTURED
|
Transaction is still approved. Obtain the customer’s
signature by hand. |
9551 |
5 |
BAD SIGIMAGE |
Signature image too
large. |
Enable Signature Compression in UTG TuneUp.
|
9551 |
7 |
BAD SIGIMAGE |
No image data. |
Re-attempt Signature request or obtain paper
signature.
|
9551 |
9 |
CANCELLED |
Transaction
cancelled by
interface vendor.
|
The transaction was cancelled. No resolution
|
9551 |
88 |
NO FALLBACK |
Fallback is not
supported for this
transaction.
|
Collect a different form of payment.
|
9591 |
|
TX PINPAD ERR |
TX PINPAD ERROR |
The PIN Pad is experiencing a communication failure with the Shift4 data center. This could be network or internet related. You may have to contact your IT professional.
This document may be helpful to them. Shift4 Firewall Settings
Call Shift4 if problem persists.
|
9601
|
1
|
NO PIN
|
No PIN entered by
customer
|
Customer did not
enter PIN. Retry transaction and have customer enter PIN.
|
9843
|
1
|
NEED SWIPE
|
PLEASE SWIPE CARD
|
A card swipe is
required to perform the transaction. Retry the transaction with a
card swipe.
Call Shift4 if problem persists.
|
9898
|
0
|
MAC ERROR
|
HOST MAC ERROR
|
An encryption
problem occurred. Retry the transaction.
Call Shift4 if problem
persists.
|
9899
|
0
|
POS SEQ INV
|
POS SEQ OUT OF
SYNC
|
Sequence number
is out of sync with the processor. Retry the transaction.
Call Shift4 if
problem persists.
|
9955 |
|
|
THE PINPAD IS NOT READY TO PROCESS TRANSACTIONS |
No error description available. Contact Shift4. |
9956
|
0
|
TID NO PINPAD
|
Terminal ID XXXXXX not configured for any PIN Pad
|
The UTG does not have a device configured with a Terminal ID (TID) that matches the TID that the Point of Sale (POS) is sending. The error message itself will identify what TID the POS is sending. Shift4 Error 9956
Additional information can be located in the UTG Installation and Configuration Guide.
Call E/T support and Shift4. We may be able to resolve this, but you may also need to contact Shift4 if the API Terminal ID needs to be changed or if the PIN Pad isn't communicating. This is a Shift4 error, and they may be able to help.
|
9999
|
000
|
NDC KEY EXCH FAILED
|
NDC Key request failed
|
The key exchange
failed. Retry transaction.
Call Shift4 if problem persists.
|