Execu/Tech Systems - Knowledgebase

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Contents

Welcome
What's New
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
  - TLS 1.2 Requirements
- Data Security
- Firewall Settings
- Credit Card Interfaces
Software Installation
- Installation Checklists
- Software Installation - Server
- Software Installation - Client
- Software Reinstall / Move
- Create Shortcut Manually
Software Updates
- Software Update Requirements
- Software Updates
- Software Update without download
- Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
- Recording step by step
- Glossary
- Data Flow
- Execu/Tech Services
Execu/Suite Hotel PMS
- Setup - Execu/Suite PMS
- Procedures Execu/Suite PMS
Marina and RV Settings
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
Execu/Touch Point Of Sale
- POS to Hotel Data Flow
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
POS Printers and Cash Drawers
- POS Printer Setup
- POS Printer Logo
- POS Printer Troubleshooting
- Cash Drawer Setup
- Configure Bar Code Printer and Labels
- Print Bar Codes
Credit Card Processing
- Shift4 Credit Card Processing
- Worldpay Credit Card Processing
- Credit Card Service Fees / Surcharges
- Credit Card Procedures
- EMV Credit Card Processing
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Direct Bill Introduction
- Direct Bill Setup
- Direct Bill Procedures
- DB Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Error: 80040154
- File Error: 3000
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- LoadEntity invoke failed
- Memory Access Violation
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Night Audit - LOGGED-IN USERS
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Errors
- Shortcut Properties
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
- What's My Terminal Number?
Execu/Vault
Remote Connection
- Uninstall AeroAdmin
Sample Reports
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Year-End Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Training
- New Modules
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Hosting Network/Hardware Requirements
- Important Issues and Settings
- Document Access
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Worldpay
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
- Theresa's Test Page 1

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Home > Tips

Before you begin the Night Audit, be sure no other users are logged in.	Night Audit Procedures
Logged in users is the primary cause of Night Audit freezing.	Night Audit Procedures
To see who's logged in, go to Help > About > View Users.
To maintain PCI Compliance, NEVER enter credit card numbers in notes or comment fields.
You can't void prior day transactions; you can only post offsetting amounts.
If you authorized a guest's card at check-in, be sure to charge the card using the check-out process.	Credit Card Procedures
Make sure your Windows Default Printer is the one you print to most often.
Maintain a list of Terminal Numbers, Windows Users and Computer Names to streamline troubleshooting.
Use EMV PIN Pads for all card transactions for the highest level of PCI Compliance.	Credit Card Processing
Editing reservations imported from a CRS can cause discrepancies if the guest edits them online.
If you have Point of Sale integration, avoid opening the POS Master Folio during business hours.
Don't ignore the Night Audit warning messages about the Advance Deposit and POS Master Folios not clearing as expected.
When you see errors or the application crashes, take a screenshot or make a note of the error.	Cobol Errors
The Execu/Tech support email address is support@execu-tech.com.
If you think you've found a bug, email us and let us know. support@execu-tech.com
Don't share your login credentials and log out when not in use. Activity in the application is tied to the person logged in.
Employee Permissions should only allow functions necessary to the employee's tasks.	PMS Security Levels
Did you know Employee Permissions can hide items from the application menu?	PMS Menu Permissions
Did you know you can password protect application menu items that require additional security?
If the application isn't functioning properly, let us know. support@execu-tech.com
Did you know you can track every module an employee accesses? Front Desk, Reservations, Direct Bill, etc.	PMS Employee Setup
CAPS LOCK ON is the recommended default. Be aware that your Employee ID and Password are case sensitive.
To exit a screen, press Esc on your keyboard or click Cancel. To avoid losing data, some screens don't allow quick escape - click Save, Cancel or the indicated button.
Look at the bottom of the application window for notes on what info is required for the current field.
Enter dates in the format of MMDDYY. June 23rd, 2030 will be 072330.

Article ID
tips
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4665
Last Modified
8/21/2025 10:02 AM