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Welcome
What's New
System Requirements
Computer Hardware
Other Hardware
Operating Systems
Windows XP Support Ends
Server 2003 Support Ends
Windows 7 Support Ends
Server 2008 Support Ends
TLS 1.2 Requirements
Data Security
Firewall Settings
Credit Card Interfaces
Software Installation
Installation Checklists
Software Installation - Server
Software Installation - Client
Software Reinstall / Move
Create Shortcut Manually
Software Updates
Software Update Requirements
Software Updates
Running ETUpdate from update.zip
Software Update without download
Post-Update Requirements
Questions and Answers
Common Questions
Common Mistakes
Sending a Screen Shot
Recording step by step
Glossary
Data Flow
Execu/Tech Services
Execu/Suite Hotel PMS
Setup Execu/Suite Hotel PMS
Preparation/Installation
Data Preparation
Your Company Setup
Zip Code Database
License Access Code
Manager Menu / Setup
Getting Started
Hotel Control Files Setup
Parameter Record
Season Record
Rooms
Room Types
Tax Codes
Charge Codes
Payment Codes
Guest Packages
Market Segment Codes
Source of Business Codes
Corporate File
Guest Profile Tools
Housekeeping Codes
Yield Management
Meeting Room Parameters
User Defined Comments
Graphical Room View
Auto-Trace Setup
Wholesalers and Travel Agencies
Setup Bullet Points & Notes
Rooms, Room Types, Rates
Charge, Payment, Tax Codes
Guest Packages
User IDs & Security Levels
Parameters & Policies
Guest Profile Tabs and Fields
Market and Source Codes
System Maintenance
User I.D. / Security Setup
PMS Employee Setup
PMS Menu Permissions
Security Levels
Other Settings
Configuration Settings
CRM Sync
Edit HTML Templates
Editing HTML Letters, Documents and Forms
Email Settings
Thank-you emails
Enable PDF Saving
Hotel Logo
Import Rate Spreadsheets
Master Folios
MENUINI.FIL Configuration
Terminal ID Number Codes-Batch Terminals
Hotel Print Settings
ETHTMLPrint (Print Folios, Reg Card, Cancellation, etc.)
Procedures Execu/Suite PMS
Guest Name Changes-Profile
Front Desk Operations
Front Desk Menu
Availability
Guest Profile
Check In
Credit Card Procedures
Check-In CC Preauth Video
Check In Master Folio
Packages
Guest Folio
Changes - Room, etc.
Posting Charges & Payments
Check Out
Check Out w/ Credit Card-Video
Housekeeping
Front Desk Reports & Printouts
Reservations Operations
Reservations Menu
Availability
New Reservations
Guest Profile
Advance Deposits
Credit Card Video-Res
CC Adv. Dep Refund Video
Share-withs
Changing Reservations
Cancellations and No-Shows
Guest Opt-out
Reservation Reports & Printouts
Sample Reports
Trace Reports
Groups
Night Audit
Night Audit FAQ
Night Audit Procedures
Night Audit Bullet Points
Night Audit Reports
Night Audit Report Viewer
Folio Detail Export
Clearing Adv. Deposits Remaining
Guest History
Manager Reports
Manager Procedures
Adjusting Statistics-AM Report
Other Manager Tasks
Merging profiles
Travel Agency Processing
Travel Agency Setup
Travel Agency Reports
Travel Agency Checks
Assign Master Folio to Guest or Group
Report Generator
How-To Videos and Tutorials
Change Terminal Number
Check In a Guest
Check Out a Guest
ETShortcutWizard
Export Guest Contact Info
Guest Profile Creation
Housekeeping Screen - Changing Status
Interface - Create a Scheduled Task
Posting Charge or Payment to Folio
Transfer Charge or Payment to a Folio
Voiding Charge or Payment in Folio
How-To Documents
Post CC After Check-out
Credit Card Reminders
Change Company Code
Execu/Suite CRS
Initial Setup
Menu and Navigation
Rooms Setup
Inventory & Availability
Viewing Inventory & Availability
Default Inventory
House Inventory
Periods of Closure
Events and Groups
Room Type Variations/Adjustments
Stop Sale Limits
Availability by Rate Category
Availability by Channel
Allotments
Booking Rules & Closure Date Rules
Calendar quick changes
Minimum Stay Policies
Automated Revenue Rules
Occupancy Rules
Channel / IDS Rules
Products/Rates Setup
Payments - Cancellations
Groups
Setup
Booking
Lookup
Channel Manager
Corporate Client Setup
Services Setup
Marina and RV Settings
Interfaces
OTA / HTNG
OTA / HTNG Installation and Configuration
OTA / HTNG 2 Way Push
OTA / HTNG 1 & 2 Way Pull
OTA / HTNG Functions and Limitations
OTA / HTNG PMS Settings
OTA / HTNG ROH (Run Of House)
OTA / HTNG Troubleshooting
OTA / HTNG Logs
Phone, Movie, POS, etc.
Comtrol® Interfaces
Comtrol® Network Requirements
Comtrol® Install
Comtrol® Setup
Comtrol® Testing
Comtrol® Resync
Comtrol® Troubleshooting
Legacy Interfaces
Legacy Interface Installation
Communication Settings
Phone Interface Resync
Troubleshooting Serial Connections
Micros POS Interface
Execu/Touch Point Of Sale
Execu/Touch POS Administrator
POS to Hotel Data Flow
Store Record
Departments/ Revenue Centers
Payment Records
Discount Records
Menu Items
Item Modifiers
Item Categories
Combinations (Value Meals)
Employee Records
Employee Work Codes
Void Codes
Table Setup
Terminal Records
Printer Setup
Item Button (Keyboard) Setup
How To - POS Admin
Create POS Item
Execu/Touch POS Procedures
F&B Open a Check
F&B Close a Check
Separate Checks
Split Checks
Split Tendering
Retail Procedures
Reports
Supervisor
Paid-Out Tips and Other
Create TAB
Transfer Checks
Video-Credit Cards in POS
Print Bar Codes
Advance Deposit in POS
Execu/Touch POS Miscellaneous
POS Cash Management
Dining Reservations
Tableside Wireless Tablets
Edit/ Purge History Records
Add Comment to POS Guest Receipt
Configure Bar Code Printer and Labels
Suppress Remote Printing
Use Employee Login Cards
Encode Employee Login Cards
Activities Deposits POS Setup
Export POS Check Detail (GAPOCKH.TXT)
FUEL sales in POS
POS Copy / Delete Records (GAPOCOPY)
POS Copy all records to another store
POS Copy records from GAPOCNTL.OLD
POS Delete Records
POS Change item fixed tax amount
POS Reset Table Types
POS Resynch employee/password records
POS Copy ONE record to another store
POS Convert gapo999.fin's
Printers and Cash Drawers
POS Printer Setup
POS Printer Troubleshooting
Cash Drawer Setup
Credit Card Processing
EMV Credit Card Processing
Shift4 Credit Card Processing
Shift4 Card Readers (Non-EMV)
Magtek Programming
Shift4 Data Flow
Shift4 Installation
Shift4 UTG Install
Shift4 EMV Setup
Shift4 AuthToken, AccessToken, AccessBlock
Shift4 PMS/POS Setup (MENUS4CO)
Shift4 PMS/POS Setup (Payment Codes)
Shift4 PMS/POS Setup (Other Settings)
Shift4 i4Go V2
Shift4 i4Go V2 Requirements
Shift4 i4Go V2 PMS / POS Settings
Using Shift4 i4Go
Shift4 i4Go V2 Internet Explorer Trusted Zone
Shift4 i4Go V2 Errors
Shift4 Receipt Printer Setup
Shift4 Troubleshooting
Shift4 UTG IP Address and Port
Shift4 Error Codes
Test Shift4 UTG Connection with Telnet
Shift4 Fix (June 19, 2020)
WorldPay Credit Card Processing
WorldPay Critical Setup Info
WorldPay EMV PIN Pad Setup
WorldPay EMV Cloud Config
WorldPay EMV Failure Messages
WorldPay EMV PIN Pad Troubleshooting
WorldPay EMV Data Flow
WorldPay (Non-EMV) Data Flow
WorldPay Receipt Printer Setup
Credit Card Procedures
Switching Gateways/Providers
Inventory Control
Inventory Overview
Inventory Setup
Store, Locations, Classes-Categories
Inventory Items
Recipe File
Inventory Processing
Physical Inventory Entry
Physical Inventory Handheld Scanner
Purchase Orders
Miscellaneous Postings
Enter Waste Adjustments
Batch Updating
Display Item Detail
Inventory Integration
Integration to POS
Integration to A/P
Integration to GL
Inventory Reports
Time & Attendance
Direct Bill / City Ledger
Setup
Control Files Setup
Customer Setup
Membership Billing
Direct Bill - Execu/Suite PMS Interface
Direct Bill - Execu/Touch POS Interface
Direct Bill - General Ledger Interface
Procedures
Hotel DB Transfers
Transaction Batches
Open Item Payments
Manual Postings
Fix Out of Balance Direct Bill Accounts
Late Fees
Member Billing
Reports and Statements
Sample Reports
Customer Aged Trial Balance
Customer Detail Report
Transaction Batch Update Report
Open Item Statements
Balance Forward Statements
A/R Report Generator
Events and Catering
Getting Started
Event Setup
Sample Reports
Gift Cards (Execu/Gift)
Execu/Gift Setup and Configuration
Selling/Issuing Gift Cards
Redeeming Gift Cards
Manual Entry / Edit / Delete
Donated Gift Cards
Reward cards
Encode Gift Cards
Back Office
General Ledger
GL Setup
GL Processing
GL Integration
GL Reports
Accounts Payable
A/P Setup
A/P Processing
A/P Reports
Condo
Condo Overview
Condo Setup
Condo Procedures
Condo Reports
Payroll
Payroll Setup
PR - GL Interface Setup
Company
Federal Tax Tables
Employee Setup
PR-TimeClock Interface Setup
Payroll Procedures
Payroll Reports
3rd Party Accounting Interfaces
GL Export
DataPlus
QuickBooks
Errors / Fixes
cbl.out Program Missing
Class Not Registered
Cobol Errors
Common System Issues
Company Selection Keeps Appearing
Detail File Update Error
Error: 80040154
Find Software Application Folder
Folio Stops Printing (HTMLPRNT.EXE)
Forms Print to Wrong Printer
Forms Print Too Large
Memory Access Violation
Microsoft .NET Framework
Microsoft.Office.Interop
Missing or Broken Shortcut / Icon
Network Benchmark
Rebuild Corrupted File
Rebuild Cross Reference
Register Programs and Controls
Restarting Servers and Terminals
Run Program By Name
Run-time error '429'
Run-time error '-2147319779'
Program Warnings
Cannot Run More Than Once
Could Not Read Card
Current time not set up
In Reorg - Not Posted
Invalid Company Code
Invalid Room Type
Keyboard Record Not Set Up
Record Busy Message
Software License Warning
Terminal Record Not Set Up
Shift4 Errors
Slow / Stuck Software
Start Program Missing
Support File Uploader
Unable to Select Printers
User Account Control (UAC)
What's My Terminal Number?
Execu/Vault
Remote Connection (RemoteET)
Uninstall Old Remote Connection App
Sample Reports
Year-End Procedures
Fiscal Year
Master Folios Year-End
Seasons and Rates
Year-End Advance Deposits
Server and System Health
PCI Compliance
City Ledger - Direct Bill
General Ledger
Accounts Payable
Payroll
Backup and Storage
Training
New Modules
Cloud Hosting
Cloud Hosting Access
Cloud Launcher Install
Cloud Launcher Setup
Cloud Launcher Update
Cloud Access for Mac
Cloud Hosting Preparation
Network / Hardware Requirements
Important Issues
Document Access
WebRes
WebRes - Installation
WebRes - Credit Card Processing
WebRes - Shift4
WebRes - Vantiv
WebRes - Customize / Configure
WebRes - Cancellation Policy
WebRes - Confirmation Page and Email
WebRes - Errors / Troubleshooting
Execu/Spa
Execu/Suite Activities
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WebRes
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WebRes - Errors / Troubleshooting
The Most Common Errors
HTTP Error 401.2 Unauthorized
You are not authorized to view this page due to invalid authentication headers.
A customer reported that Windows updates caused this error and that restarting the server resolved it. This link provides more causes and solutions:
http://forums.iis.net/t/1153827.aspx
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
Make sure the URL you're web developer is using to access WebRes is correct. The IP address or domain in the URL must point to the WebRes server and the correct folder name must be used. Your IT professional can verify that the IP address or domain name is correct and Execu/Tech can help you determine if the folder name is correct.
If it was previously working, make sure your public IP address hasn't changed and that your URL still resolves to this IP address. Your IT professional and ISP will need to help you with this.
Your IT professional should also verify that your router is still forwarding the appropriate ports to the WebRes server.
Your IT professional should also verify that no firewalls are blocking the traffic.
You can also restart the WebRes server. Sometimes services fail and a restart usually helps.
File error 91 on MENUCSVI.FIL
COBOL error at XXXXX in MENUCARD.COB
Called from XXXXX in C:\inetpub\XXXXXXXXXXX\gawrpaym.cgi
This error is related to the Shift4 credit card processing service. Follow the same instructions found below in the section titled "Freezing at Guest Information Page".
File error 91,02 on GACRORDR.FIL
COBOL error at 00B94C in F:\WebRes\gawrgett.cgi
The important part of this error is the first line. Often when migrating from one server to another this file can get corrupted since it's constantly changing. Copying a file that's in use can cause the copy to be unusable. No problem, though, because this is a temporary log file and can be deleted. Locate it in the PMS software folder and delete it.
File error 94,20 on COMPANY.FIL
This is most often caused by the PMS software folder not being updated in the file wruncbl.fil.
WebRes - Installation
File error 93 on COMPANY.FIL
This is caused by permissions not being properly applied to the PMS software folder.
WebRes - Installation
File error 35 on COMPANY.FIL
These are the 3 main causes
WebRes - Installation
This webpage is not available (seen in Chrome)
or
This page can't be displayed (seen in Internet Explorer)
, etc.
Your server can't be found on the internet and you IT professional will need to help you figure it out.
If you're suddenly seeing this error after WebRes was previously working, it's possible your IP address has changed. Have your IT professional verify the following:
Internet Provider
Router
Firewall
IIS Settings
URL used in the link referencing WebRes
WebRes - Installation
CDO.Message.1 error '80040213'
The transport failed to connect to the server
Something is wrong with your SMTP settings. You can find information on configuring and testing the SMTP settings, here:
WebRes - Confirmation Page and Email
Freezing at Guest Information Page
This only applies to customers using Shift4.
If WebRes is freezing, or returns a timeout error after you click the CONFIRM RESERVATION button
on the Guest Information page, the likely cause is that the Shift4 WebRes Credit Card Interface isn't running or has experienced an error. The guest may report an error similar to this "
File error 91 on MENUCSVI.FIL
."
If the interface has been set up as a service, you can restart the service on the PMS server. It's called ETWebResCCService.
If you don't see this service then the interface is running as a scheduled task. The task should be removed and the service installed.
WebRes - Shift4
If you're having trouble locating the service or the scheduled task, you can usually resolve the problem by restarting the PMS server.
Room Type Not Displaying
The most common reason is that you've added new rooms and haven't yet filled out the rates, or you've changed rates or seasons and it isn't properly configured.
Any room with a rate of 0 will be hidden in WebRes.
The second reason is that you've enabled the option to restrict WebRes to specific room types and haven't included these room types in the configuration file. Both files mentioned are in the WebRes install folder and can be open in Notepad.
Check the file
inc_variables.asp
for the option
Room_Type_Limit
.
If it is set to 0 then this is not the cause.
If it's set to 1 then the room types need to be listed in the file
ROOMTYPES.TXT
Check the file
ROOMTYPES.TXT
and make sure the room type is listed with the exact same case. One room per line.
Article ID
webres___errors
Views
3252
Last Modified
9/20/2021 10:00 AM
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