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Welcome
What's New
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
- Data Security
- Firewall Settings
- Credit Card Interfaces
- Shift4 Fix (June 19, 2020)
Installation Checklists
Software Update Requirements
Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
- Recording step by step
- Glossary
- Data Flow
- Execu/Tech Services
Execu/Suite Hotel PMS
- Setup Execu/Suite Hotel PMS
- Procedures Execu/Suite PMS
Execu/Suite CRS
- Initial Setup
- Menu and Navigation
- Rooms Setup
- Inventory & Availability
- Products/Rates Setup
- Payments - Cancellations
- Groups
- Channel Manager
- Corporate Client Setup
- Services Setup
Marina and RV Settings
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
Execu/Touch Point Of Sale
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
Printers and Cash Drawers
- POS Printer Setup
- POS Printer Troubleshooting
- Cash Drawer Setup
Payment Processing
- EMV Credit Card Processing
- Vantiv / Worldpay Credit Card Processing
- Shift4 Credit Card Processing
- Credit Card Procedures
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Setup
- Procedures
- Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Gift Card Reports
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Troubleshooting
  - Shift4 UTG IP Address and Port
  - Shift4 Error Codes
  - Test Shift4 UTG Connection with Telnet
- Shift4 Errors
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
- What's My Terminal Number?
Execu/Vault
Remote Connection (RemoteET)
- Uninstall Old Remote Connection App
Sample Reports
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Backup and Storage
- Training
- New Modules
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Network / Hardware Requirements
- Important Issues
- Document Access
Software Launcher
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Vantiv
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
Execu/Spa
Execu/Suite Activities

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Home > Payment Processing > Vantiv / Worldpay Credit Card Processing > Vantiv EMV PIN Pad Troubleshooting

The Vantiv / Worldpay EMV PIN Pads connect to a secure cloud service over the internet. Sometimes internet issues can cause service interruptions, even temporarily.

FORMAGENT-TCPIP
FORM AGENT - CRITICAL ERROR
FAILED TO GET NETWORK PARAMETERS!

If you see this on your EMV PIN Pad, check your network connection. The PIN Pad isn't able to get it's network parameters from your DHCP server. You may have to contact your IT professional to resolve this.

FORMAGENT - TCPIP - SSL
Other information varies depending on device configuration.

The EMV PIN Pad has obtained an IP address from your local network but it can't communicate with the Vantiv / Worldpay TriPOS Cloud Service. Please check that your internet is working and reset the device by unplugging the power cord and plugging it back in.

Article ID
vantiv_emv_pin_pad_troubleshooting
Views
1405
Last Modified
7/20/2018 9:23 AM