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Home > Errors / Fixes > Unable to Select Printers

If you've upgraded from older computers running Windows 2000 or Windows XP, you may find that you can't select printers from the printer popup box. This is often because setting needs to be changed to allow a different printer dialog box to show.

If all you see is the Page Setup dialog box rather than the Print Setup dialog box, there is a setting we can change for you. Call or email Execu/Tech Support.

Page Setup - We can fix this 
This happens when the 32BITPRINT option is not set. 
 
 Print Setup - Nothing to fix
This happens when the 32BITPRINT option is set
OR you're still using Windows 2000 or XP.
 

 

If you'd like to try to fix this on your own, there is a file you can edit. 

MENUINI.FIL

This can be opened in Notepad or Wordpad. Add the following line to it and save it.
32BITPRINT=NO

This is what it will look like when correctly added to MENUINI.FIL:


Be sure there is no # at the beginning of the line. The # will comment out this line and it will not work.

After adding and saving, restart the application and try to select the printer again.

There may be a lot of critical settings in this file so if you don't want to take the risk of messing anything up, let us know and we'll do it for you.





Article ID
 unable_to_select_printers
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 1337
Last Modified
 12/27/2017 10:33 AM