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Home > Execu/Suite Hotel PMS > Procedures Execu/Suite PMS > How-To Documents > Software Update without download

We will install your software updates.  We always will contact you first and schedule this according to your convenience.  Note that updates are scheduled only between 10am and 3:00pm Central Time Monday through Thursday.  If your IT professional would like to install the updates, you may contact Execu/Tech to make arrangements. 

The best way to install Execu/Tech software updates is by running ETUpdate.exe.  This application will back up your current programs and files and then download and install updates.  However, if your network's security settings do not allow downloads, you will have to install the updates using the procedures listed below.  If you are not a network professional, you should not do this.

 

 Before installing the updates, make sure ALL users are logged completely out of Execu/Tech and that they stay out until you are finished.



Step 1.  Schedule the updates with Execu/Tech Support.  A one-day update key will be provided.  Contact Execu/Tech Support to provide an acceptable location to place "Update.zip" which contains the program updates.  Execu/Tech may also provide a new updater.
Step 2.  Open the Executech Hotel folder on the server.  This is where the PMS is located.  Download or copy "update.zip" into the Executech Hotel folder.  If you were provided a separate "ETUpdate.zip", extract it into the  Executech Hotel folder.
Step 3In the Executech Hotel folder, look for a folder called "download".  Not "downloads".  If you do not see a "download" folder, create one.
Step 4In the Executech Hotel folder, find "ETUpdate.exe".  Right-click and select "Run as Administrator".
Step 5When the Software Updater opens, do the following.
  • Select the components to update per instructions from Execu/Tech.  DO NOT select runtime unless advised.
  • Check "Use 'update.zip' from \update folder".
  • Enter the Update key provided by Execu/Tech.  This key is good only for the day your updates are scheduled.
  • Select "Next".
Step 6.  At the "Customer Name" prompt, enter the name of your hotel.  Select "Next".
Step 7The updater will begin.  You may see a couple of popups.  A message will notify you when it is finished.
Step 8When the process is complete, a browser window will open with the results.  If you do not have IT enabled you will not see this.
Step 9.  After you have installed all updates, you should do the following.  Failure to perform these tasks can result in error or problems.
  • Run ETRegister (Register Programs and Controls) for ALL users and remote desktop client users.
  • Print sample POS credit card receipts.  The format has changed.  To change it back, open MENUINI.FIL in the Hotel Folder and add the line:
  • Print a folio and registration form.  You should not see anything different unless you are updating from a very old system.  If there is a problem, contact Execu/Tech.
  • Test all functions of the system.  Do this prior to peak service if possible.  As with any software update, you may see changes in the look or functionality.  If you have questions or see a message you do not understand, please contact Execu/Tech.









 
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Detailed Instructions:

(Step 2)  Open the Executech Hotel folder on the server.  This is where the PMS is located.  Download or copy "update.zip" into the Executech Hotel folder.  If you were provided a separate "ETUpdate.zip", extract it into the  Executech Hotel folder.




(Step 3)  In the Executech Hotel folder, look for a folder called "download".  Not "downloads".  If you do not see a "download" folder, create one.



(Step 4)  In the Executech Hotel folder, find "ETUpdate.exe".  Right-click and select "Run as Administrator".



(Step 5)  When the Software Updater opens, do the following.
  • Select the components to update per instructions from Execu/Tech.  DO NOT select runtime unless advised.
  • Check "Use 'update.zip' from \update folder".
  • Enter the Update key provided by Execu/Tech.  This key is good only for the day your updates are scheduled.
  • Select "Next".


(Step 6)  At the "Customer Name" prompt, enter the name of your hotel.  Select "Next".



(Step 7)  The updater will begin.  You may see a couple of popups.  A message will notify you when it is finished.










(Step 8)  When the process is complete, a browser window will open with the results.  If you do not have IT enabled you will not see this.



(Step 9)  After you have installed all updates, you should do the following.  Failure to perform these tasks can result in error or problems.

Run ETRegister (Register Programs and Controls) for ALL users and remote desktop client users.  See Register Programs and Controls

From the Execu/Suite drop-down menu:  File > Special > Register Programs and Controls.




From the Execu/Touch POS Administrator menu:  System > Register Programs and Controls.



From the Executech Hotel folder.  Run ETRegister.exe as administrator.




ADDITIONAL POST-UPDATE TASKS:

Print sample POS credit card receipts.  The format has changed.  To change it back, open MENUINI.FIL in the Hotel Folder and add the line:

Print a folio and registration form.  You should not see anything different unless you are updating from a very old system.  If there is a problem, contact Execu/Tech.

Test all functions of the system.  Do this prior to peak service if possible.  As with any software update, you may see changes in the look or functionality.  If you have questions or see a message you do not understand, please contact Execu/Tech.

See also:  Post-Update Requirements

 






Article ID
 software_update_without_download
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Last Modified
 3/13/2020 2:33 PM