• Software updates not automatic. You can email support@execu-tech.com to request an update.

• Software updates are free to any customer with an Execu/Care 24/7 Support Contract, or within a year of their initial purchase. Customers without a support contract can request a quote for updates.

• Many updates will change formatting and/or functionality within the software. See What's New for a current partial list of updates. We ask that you carefully review the updates. Once you are satisfied that the updates are acceptable, we will schedule a time for the update.

• Updates are scheduled only between 10:00am and 3:00pm Central Time, Tuesday through Thursday. Within that period, Execu/Tech will make every effort to schedule the updates at a time that is convenient for you.

• Execu/Tech qualified technicians will install your software updates.

  Note: If you are unable to provide a remote connection, or if your IT professional would prefer to install the updates, you may contact Execu/Tech to make arrangements for your qualified IT professional to install the updates.

Installing Software Updates

The instructions below are for situations where your IT will be installing the updates. 

• Our Software Updater (ETUpdate.exe) is the best way to install Execu/Tech software updates. This application will back up your current programs and files and then download and install updates. See ​Running ETUpdate.exe.
• You can always download the latest ETUpdate.exe from this link: Execu/Suite Software Updater. This file must be extracted and placed in your current Execu/Suite software folder. See Find Software Application Folder.
• Be sure your firewall is properly configured to allow the updater to work. Firewall Settings.
• If your network's security settings do not allow downloads, you will have to install the updates using this procedure: Running ETUpdate from update.zip. (If you are not a network professional, you should not do this).
• Before updating, review the latest Software Update Requirements.
• An Update Key is required to perform an update. Call Execu/Tech Support to obtain a key.
• The update should be run at your server.
• After you have installed the updates, you must perform certain important tasks: Post-Update Requirements. If you skip these tasks, you may have issues.

​Running ETUpdate.exe

1. Locate ETUpdate.exe in your hotel folder and run it from there. ETUpdate.exe runs in an elevated state, meaning the account running it must have administrator permissions.

   Click Yes to continue.

   

2. Before updating:

   • Review the latest Software Update Requirements.
   • Log EVERYONE out of the Execu/Tech software and CLOSE THE APPLICATION! This is very important, because if even one instance of the application is running, it won't update properly.
   • Stop ALL interfaces (Comtrol, ETHTNG, etc.) because they access the database and lock runtime files.
   • Backup the entire software folder before running this update.

   

   Click Next to continue.

3. Select Components to Update.

   Please contact Execu/Tech support to be sure you're selecting the correct components.

   

   • Core, Hotel, POS, Inventory, BackOffice, Condo, Shift4, Runtime (10.2.1, 10.5.0)
     These are the components that can be updated.
   • Save copy to \update folder
     This option will save a copy of the update files in a subfolder "\update" inside the current software folder.
   • SAVE ONLY - DO NOT UPDATE
     This option will save a copy of the update files in a subfolder "\update" inside the current software folder BUT IT WILL NOT UPDATE. You can use this option to get a copy of the update files and just extract a couple if needed.
   • Use 'update.zip' from \update.
     This option will perform an update without downloading, but you have to provide a copy of 'update.zip' in a subfolder "\update" inside the current software folder. Use this option when internet access is unreliable or restricted. See Running ETUpdate from update.zip.
   • Hotfix
     Many customers have custom programs not available through the standard updates. There may also be times when an update isn't required and just a couple files need to be updated. If this is the case, we will provide you with a unique hotfix code to be entered here.
   • Update Key
     Using ETUpdate.exe requires a unique update key. If you're performing the update yourself, you can contact us for the key.
   Click Next to continue.

4. Enter the Customer Name receiving this update

   An email log is sent to you and Execu/Tech support. Entering a name here helps identify who this update belongs to and helps us understand which version of the application you're running.

   

5. Are you sure you wish to update?

   This is your last chance to back out before the update begins.

   

   Click Yes to continue and update.
   Click No to quit and not update.

6. Creating backup folder and backing up programs . . .

   This step creates a backup folder and copies the files about to be updated to this backup folder. This WILL NOT backup your data.

   

7. Downloading: update.zip

   Depending on the components you selected, you may see more than one file being downloaded.

   

8. Updating "Core" . . .

   Depending on the components you selected, you'll see multiple components being updated.

   

9. ETRegister will now run. It's recommended to run this at every computer.

   

   As the update nears its completion, ETRegister is run. This is part of the Post-update Requirements, and while you can cancel it now, it must be run before attempting to run the newly updated Execu\Tech application.

   This only runs ETRegister on the server. See Register Programs and Controls for instructions on running ETRegister at your other computers.

   Click OK to continue and run ETRegister.

10. UPDATE COMPLETE

    The update is now complete. Click Close to continue.

    

11. After you click Close, you'll see an HTML report showing the update details.

    

12. Finish the steps outlined in Post-Update Requirements

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See Also:

Software Update Requirements

Running ETUpdate from update.zip

Software Update without download

Post-Update Requirements