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Home > Software Installation > Software Reinstall / Move

Software Reinstall / Move

You must run Register Programs and Controls after installing a new client computer/server, software updates or making changes to the server's name or data location.


Moving your software can be easy, but it's also easy to make a mess of things if not done right.


Before attempting a software move, email Execu/Tech Support or call us at 1-850-747-0521.


Before You Begin

If you need to reinstall or move your software at your server, there are some important things to consider.

  • The preferred method is to install the demo application and then copy your data into the installation folder. 

  • You may have more than just the Execu/Suite core software installed. You might have interfaces, credit card processing, Execu/Vault backup software, Execu/Suite Activities, WebRes, etc.

  • You need to plan ahead and make sure you're prepared to reinstall or move all of these in as short a time as possible. 

  • Email or call Execu/Tech support with as much advanced notice as possible to be sure someone can be scheduled to work with you and your IT professional.



You MUST NOT install the software to the “Program Files” or “Program Files (x86)” folder. Microsoft virtualizes the user writable files, and as a result of this, different Windows users will see different data. We recommend installing to “C:\ExecuTech\Hotel” or your own preferred application folder.

If you’ve installed to the “Program Files” folder and performed some setup and configuration of the software, follow these steps to recover the virtualized data. Since only the data from a single user can be recovered, perform these steps on the user with the most ‘complete’ data.
  • Open the folder “Users\YourUserName\AppData\Local\VirtualStore\Program Files (or Program Files (x86))\Hotel”
  • Move these files to the new ‘HOTEL’ folder location.
You MUST NOT install the software to any user-specific folders like (but not limited to) the following:
  • My Documents
  • Documents
  • Downloads
  • Desktop
  • Pictures
  • Music
  • Videos

If you don't know what this means, then protect yourself from data loss by accepting the installer defaults

Installing on the Server

1. Obtain the latest software from Execu/Tech Systems before installing.

2. Install the software on the server, first. While we prefer that you install the software to the default location, the actual install location is entirely up to you and poses no issues in the operation and support of the software (provided the appropriate network users are granted access.)
3. Once the software is installed, you will see a shortcut on the desktop. Run the software, using this icon, to be sure it installed properly.
Call Execu/Tech Support if you have any questions as to whether or not it was installed properly. This is the first step, and we want to make sure it’s successful.
After installation is complete, you should perform a software update. Software updates are free to any customer with a 24-hour support contract or within a year of their initial purchase.


Execu/Suite PMS and POS Software 
  • Before moving the software folder to a new server, you should install the demo application on this new server first. While this isn't required, it is preferred (especially if Remote Desktop Services is going to be used.)

  • The Execu/Suite PMS and POS software folder can be moved as a whole. All files needed to run the core software will be in this folder. Yes, it really is this easy to copy or restore the core PMS system. You'll just need to take care of user permissions, Shift4 (if used) and have your interfaces reconfigured. WebRes is handled separately and discussed, below. See WebRes.

  • If you're restoring from a backup or a server that's crashed, you can copy the contents of the backup (or folder on the old server) to the new server. The default location on the new server should be "c:\executech\hotel", but you are free to copy the software anywhere as long as it isn't in the Program Files folder.
  • This link provides important user permissions information that's required for the clients to properly access the software: Software Installation - Server

If you're able to provide the same server and share name, you shouldn't have to modify the shortcuts at the clients, as long as they still have the old shortcuts. If you need to modify the shortcut because the share name changed, or you need to create new shortcuts, read this: Software Installation - Client  

After the software is moved to the new server and the shortcuts are working, you need to run ETRegister. This will re-register programs and controls to the new server location. If this step is skipped, you may experience errors when an unregistered control is accessed. Register Programs and Controls

Shift4 Credit Card Processing 

If you're using Shift4 credit card processing, you must call Shift4 and schedule a reinstall of their software. They can't always schedule a reinstall right away so call them as soon as possible. Without this software, Shift4 credit card processing will not work.

Shift4 Support: 1-888-276-2108

3rd Party Device Interfaces 

You might have interfaces to a phone system, movie billing system, point of sale system or another 3rd party device. It's important to prepare to reinstall these as well.
  • If your interfaces use a serial port, make sure the new server has an adequate number of serial ports. Since we don't handle hardware, we can't tell you where the serial cables physically come from or where they go. We can, however, tell you which interface uses which com port which should help you figure it out.

  • If you're using our legacy interfaces, it's usually just a matter of modifying the setup files to use the serial ports on the new computer, then configuring the scheduled tasks to run them. Legacy Interfaces

  • If you're using our newer interfaces, you're using software called Longing Link PTS, made by Comtrol. Sometimes this software is installed on a separate interface computer and you don't have to worry about it. However, if it's installed on your server, as it typically is, it will need to be reinstalled. To do this, you will need to provide Execu/Tech with the MAC address of the new server. There may also be changes that need to be made in the 3rd party device setup, to point them to a new IP address. Comtrol® Interfaces

    You will also want to copy over the Execu/Tech portion of this interface, often located in c:\Executech\ETComtrol.

CRS Reservation Interface

If you have a CRS reservation interface to a company like TravelClick, Vertical Booking, Synxis, etc., you'll want to make sure it gets copied over.
  • If you just have a 1-way interface, or have a 2-way using HTTP Pull, the interface will be completely contained in the Execu/Suite software folder, and you don't need to take additional steps.

  • If you have a 2-way HTTP Push interface, you will also need to copy the IIS folder that contains the web service. It could be anywhere but is usually in the default IIS folder. OTA / HTNG 2 Way Push

IIS will need to be reconfigured and a new SSL Certificate may be needed, but your IT professional can determine this. 

  • Be sure to contact the CRS vendor before reinstalling to determine if any additional steps are required. If your external IP address changes, they may need to update their records.

Execu/Suite Activities

If you're using Execu/Suite Activities, the application on the clients doesn't need to be reinstalled, just the Microsoft SQL Database. You will need to install MS SQL Express 2008 or better and move the database over to the new server. The database is called "ExecuSuitePMS". There is no other software to install at the server unless you want to install the application there as well.


If you have WebRes, you can copy over the WebRes install folder, usually in the default IIS folder. 
  • You can place the copy of the WebRes folder in the same location on the new server.

  • Perform the WebRes install. WebRes - Installation  


You must run Register Programs and Controls after installing a new client computer/server, software updates or making changes to the server's name or data location.

Article ID
Last Modified
 1/31/2024 2:04 PM