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Home > Errors / Fixes > Program Warnings > Software License Warning

 

If the server detects that you have exceeded the number of workstations licensed, you will receive the message,

 

"Software License Warning!
You have exceeded the number of workstations licensed
to use for this software product.

Workstations licensed: xx
Logged in users: xx

Call Execu/Tech Systems
at 850-747-0581"


There are two reasons for this message. 
  • You really have exceeded the number of licensed workstations you purchased.
    If this is the case, you can contact us about purchasing additional licenses.

  • The server may not be aware that workstations have disconnected and has an incorrect count.
    If this is the case, restarting the server is the best solution, but you can also try closing sessions and resetting Remote Desktop users (both discussed below).
    There are a few reasons this can happen:
    • Your computer may have temporarily lost network connectivity, causing the application on your computer to hang but the server isn't aware that this happened. In this case, the server is still holding files locked for your computer and thinks your terminal is still logged in.

    • In a Remote Desktop Services environment, your RDS settings may keep the software running for an indefinite amount of time in the event of a disconnect, using one of your licenses even though nobody is really using it.
      A properly configured RDS session will allow you to disconnect, wait a number of minutes determined by the person who configured your server, then reconnect with all locked files having been released. We recommend this be set to 5 minutes but your IT can use any duration they prefer. This is discussed on this page: Software Installation

Get Workstation Count and User List

To verify the number of licenses and logged in workstations, you can use another terminal to check who the server thinks is using your terminal number. Click Help > About.



In the About window, you'll see:
  • Serial number
  • Licensed workstations
  • Logged-in workstations
  • Versions of major application modules including START, GARMAINT, GAMMAINT, GAPOREG, ARMMAINT and INMAINT.
Licensed workstations refers to concurrent logged in workstations. For example, if you have 10 licenses, you can install the software on 20 workstations, but only 10 will be able to run at the same time. This is useful if you have employees that have their own computers and work different hours. They could use a single license as long as they don't use the software at the same time. 



To view a list of the logged in users, click the View Users button. This will give you a list showing the terminal number (TR) , the Windows user name (WINDOWS-USER) and the Windows computer name (COMPUTER-NAME).



If you see a computer listed here that you are positive is not logged in, restart that computer. Once that's done, close this window and open it again to refresh it. If you still see the computer listed there are a couple steps you can take to release the lock on the files. 
  • If this computer IS NOT using Remote Desktop Services (RDS) - From the server, in Computer Management > Shared Folders >Sessions, right click the problem computer and click Close Session. This should release all files that were locked by the computer.



  • If this computer is using Remote Desktop Services (RDS) - From the server, in Remote Desktop Services Manager, in the Userstab, right click the problem user and click Reset. This should release all files that were locked by this Remote Desktop user.




Article ID
 software_license_warning
Views
 2393
Last Modified
 5/23/2022 4:21 PM