Execu/Tech Systems, Inc.
Knowledgebase
Search:
850-747-0581EmailWebsite
Contents
 
IndexBookmarkPrint This Article

Home > Payment Processing > Shift4 Credit Card Processing > Shift4 i4Go V2  > Shift4 i4Go V2 Internet Explorer Trusted Zone

To facilitate secure communication between Execu/Tech software and Shift4's i4Go V2 service, HTML and Javascript are used. Because of this, you may experience some errors related to Internet Explorer Trusted Zones after updating to i4Go V2 or installing a new terminal. This is typically because Internet Explorer Enhanced Security Configuration is enabled. While you can disable this, it is preferred that you tell your server or workstation that the updates are safe to run. 

The latest version of ETRegister will address these issues, so try running it, first. Register Programs and Controls

If these steps don't solve your Enhanced Security configuration issue, we recommend that you use our hosted form.
This is how you change the URL Shift4 i4Go V2 PMS / POS Settings

Here are a couple points to keep in mind.
  • The form is hosted on a secure server (https://www.execu-tech.com)
  • The form is identical to the local form
  • The form doesn't send cardholder information to us or through us, only to one of Shift4's secure servers.
    • The form is loaded into the workstation's memory from our secure server.
    • The cardholder information is sent directly from the workstation to one of Shift4's secure servers.
    • Shift4's secure server returns a token to the workstation which is then stored by the Execu/Tech application.


The Error Message

Content from the website listed below is being
blocked by the Internet Explorer Enhanced
Security Configuration

https://www.execu-tech.com

You may also see this error showing one of several sites ending in i4go.com and also about:security_WRUN32.EXE

 

  If you don't see the checkbox Continue to prompt when website content is blocked you will need to open the html file in Internet Explorer manually. Browse to the software folder and then open the lib folder.  
On the server, the path may look like this - C:\Executech\hotel\lib
If you can't locate the folder, this may help Find Software Application Folder

Right-click the file i4goShoft4p2pe.html, click Open with and then click Internet Explorer.


Add the URLs to the Trusted Zone

Don't uncheck the box on the error message titled Continue to prompt when website content is blocked. This will stop all further security messages and may make troubleshooting harder. If you did uncheck this box, you can fix it by editing the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DontShowMeThisDialogAgain
Set DisplayTrustAlertDlg to 1.


  1. Open Internet Explorer and click the Tools button.


  2. Click Internet Options.


  3. Click the Security tab, then Trusted sites and then click the Sites button.


  4. In the Trusted sites window, type "http://*.execu-tech.com" in the Add this website to the zone: text box and then click Add.


  5. In the Trusted sites window, type "https://*.execu-tech.com" in the Add this website to the zone: text box and then click Add.


  6. In the Trusted sites window, type "https://*.i4go.com" in the Add this website to the zone: text box and then click Add.


  7. In the Trusted sites window, type "about:security_WRUN32.EXE" in the Add this website to the zone: text box and then click Add.


  8. Close all Internet Explorer windows and these error messages should be gone.

i4GoV1 i4GoV2





Article ID
 shift4_i4go_v2_Internet_Explorer_Trusted_Zone
Views
 4345
Last Modified
 3/29/2016 12:57 PM