After a guest has checked out you should NOT reverse the check-out if the guest paid by credit card.  You can check in the guest as a walk-in (number of days zero if you do not want to show an occupancy) or you can post into a master folio.

You will need the sequence number of a transaction using the guest's credit card on file. 

If it is a current-day check-out (Night Audit Reorganize Files has not been run) you can display the folio to see the sequence number beside the "Credit limit" field for guests with preauthorizations at check-in.  See below:




For today's check-outs as well as prior-day check-outs (guest folios moved to Guest History) you can display the guest folio to view the sequence number of your can print an Activity Log which shows a logged credit limit change when the preauthorization was done.

Folio detail:



Activity Log:



After you have gotten the sequence number, go to Post Folio for the NEW folio you checked in or to the master folio.  Select the payment code or type "/" in the "code" field.  Answer "Yes" to "Process credit card".  At the prompt, select "Use card on file".  You will be prompted for the sequence number.

Take GREAT CARE to enter the correct sequence number so that you do not inadvertently process the wrong guest's credit card.



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