Report Printers (forms, letters, folios, reports)

Used for graphical, plain paper documents such as registration forms, confirmation letters, guest folios, and all other reports. Recommended for all Windows users.

• Laser Printer - HP business grade. Use ONLY HP printers that are network compatible and have full PCL support.
• DO NOT USE HOST-BASED PRINTERS!!!!!. Contact HP for clarification on printer model descriptions. We won't be able to offer support for Host-Based printers because they have known problems that can't be resolved.
  HP says, "PCAnywhere or Remote Desktop connections are not supported on a host-based printer. HP suggests using a non-host-based printer for this type of environment."
• ***Ink Jet printers are NOT recommended due to ink costs***
• ***Brother Printers are NOT recommended*** Because of the number of complaints we receive involving Brother printers, we do not recommend them for use with our software. They are known to spool but never print, print only one copy when more than one is requested, and drop multiple print jobs when they are sent rapidly. Not all Brother printers are affected, but we can't test each one to be sure they work properly.

See Hotel Print Settings

Epson printers are always preferred over any other brand because we have the most experience with them and the fewest problems with compatibility.

• Impact Printers: Epson TM-U200, TM-U220 or similar Epson POS impact printer, Star SP200/300, or other Epson compatible brands.
• Thermal Printers: Epson TM-T88 (preferred for Credit Card Receipt printing), Star TSP series, or other Epson compatible brands.

OPOS is not supported.

Cloud Hosted customers should only use Epson receipt printers because they print reliably using the Generic / Text Only driver. Install the printer using the manufacturer's driver, print a test page, and then change the driver to Generic / Text Only and print another test page.

See POS Printer Setup and POS Printer Troubleshooting.

Cash Drawers (Execu/Touch POS Only)

• Epson, Star, or NCR Printer interface.
• Cash drawers must plug into the printer to be opened by the software.
• Intelligent cash drawers attached directly to serial or parallel ports are not supported
• See Cash Drawer Setup.

Touch Screen Monitors (Execu/Touch POS Only)

• Microtouch, Elo, or any touch screen monitor that uses Windows drivers and treats the touch screen like a mouse. 

Pole Displays (Execu/Touch POS Only)

• EMAX compatible 

Magnetic Card Readers

• If you desire P2P Encryption, you must first contact us so we can direct you to the appropriate source. DO NOT buy encrypted card readers before contacting us!

• Unencrypted card readers should send a single Carriage Return, not a Carriage Return between each track. See Magtek Programming.
• Magtek PS/2 or USB card reader that works in Keyboard Emulation Mode, supporting track 1 & 2 with the standard track header and footer characters.Cherry Keyboards (track 1 & 2 header/ footer characters must be programmed before the Cherry swipe will work).

Barcode Scanners

• Keyboard Wedge, wireless, or USB device that sends the barcode data as keyboard input. This is how most barcode scanners work. 

Barcode Printers

• Bar code printing only works with EPL2 compatible printers.  
• See Configure Bar Code Printer and Labels.

Physical Inventory Handheld Scanner

Device Requirements:

• Janam or another device running Palm OS® version 5 or higher.
• Symbol® compatible bar code scanner built in.
• Palm ® Desktop software.
• See Physical Inventory Handheld Scanner.