1. Posting of charges not received via Execu/Tech software or interfaces.  Example:  Laundry charges
2. Increasing credit limits via additional preauthorization on already authorized credit cards
3. Counting cash, reconciling the cash drawer
4. Running End of Day in Execu/Touch POS  (Typically a F&B or Retail manager does this.)

At night audit you should address expected arrivals in one of the following ways:

1. Check in the guest.  This is common if you know that the guest will arrive during the night but after you have completed night audit.  When the guest arrives, you can preauthorize the guest's credit card or collect payment depending on your policies. If you check in the guest prior to "Post Room and Tax", room and tax charges will post to the guest's folio.  If you check in the guest after "Post Room and Tax" you need to post room and tax charges manually if these charges apply to "tonight" for this guest. 
2. Bring up the reservation and change the guest's arrival date.  Remember to note the departure date - if the guest is arriving a day later, is the guest also checking out a day later?
3. Cancel the reservation.  This will show as a cancellation for this guest's history.  If there is an advance deposit, zero out the deposit first.  To zero the deposit, do one or more of the following:
4. Refund the payment (post a payment credit deposit by entering a minus sign when you enter the amount).
5. Post a charge against the deposit, such as a no-show or cancellation fee.
6. Post a combination: fee (charge) and refund (credit payment).
7. Let the reservation go into history as a no-show.  This will show as a no-show for this guest's history.  If there is an advance deposit, zero out the deposit by doing one or more of the following:    
   • Refund the payment (post a payment credit deposit by entering a minus sign when you enter the amount).
   Post a charge against the deposit, such as a no-show or cancellation fee.
   Post a combination: fee (charge) and refund (credit payment).

 Departures

At night audit you should address scheduled departures in one of the following ways:

1. Check the guest out if the guest has departed so that room and tax charges will not post.
2. Change the arrival date if the guest is extending his stay.

• Expected Departures Only
• Stayovers and Exp. Arrivals
• Occupied Rooms Only
• Vacant Rooms Only

If these are for the following day enter the correct date at the date prompt.

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Payments: 

• Additional Notes:

• Someone used the code to post manually.  This code should never be posted manually except to correct and out-of-balance.
• A network or communication error happened at the point of check-in and one of the two DEPU transactions (debit or credit) did not post properly.
• Someone ran "Update Advance Deposit Folio" at the wrong time or out of order

Make sure that the clearing folios have a zero balance.  The easiest way is to print a guest trial balance summary for master folios.  Clearing folios include the POS master folios.  See also Master Folios. 

Reasons a clearing folio would not have a zero balance include:

• A network or communication error happened at the point at which a POS check was closed and a transaction did not post to the folio.  For example, food, beverage, and tip might have posted but not tax.  In the master folios, you should look for the point at which the balance did not zero out after a POS check was closed.  In the master folios, each posting from a POS check will be sequential.  This means that you can find all of the transactions for that check together, including charges and payments.  In the Display Folio screen you can click the check to display it.  Then you can easily see the item that is on the POS check but did not post to the folio.  You will manually post that transaction (such as tax) using the correct charge code.  Note that the charge code probably does not display on the Post screen, but you will easily find other similar transactions in the folio and you can use the same code.  Once you have posted the transaction manually, the folio should have a zero balance.  If it does not, look for additional transactions.  This should be done daily.  If the problems persist you should contact your IT or network manager to resolve the issue.
• A POS item had an invalid Revenue Department or a POS revenue department had an invalid Hotel charge code, or a POS payment type had an invalid Hotel payment code.  Look in two places.  First, look at the POS cashier report for " ITEM NOT FOUND".  If you see this, then view or print the POS items to find the item with an invalid department.  Then look at the Hotel charge and payment journal for any transactions that posted without a code.
• Someone manually posted directly into the POS master folio.  No one should post to this folio except to fix out-of-balance problems described herein.

Note that a "clearing folio" is not the same thing as a "clearing code".  The first describes the master folios to which POS items post.  The second describes charge or payment codes that should always have a matching credit and debit entry for each transaction.

The Gift Card master folio should have a zero balance if you are using Execu/Gift.  No one should ever post directly to this folio.

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• Make sure the clearing folios have a zero balance.
• Check guests' balances against their credit limits.  Authorize additional funds if appropriate for credit card guests.  Make a note for front desk or management if appropriate for cash guests. 
• Make sure there are no guests "CHECKED OUT WITH BALANCE DUE" in the Comments column.  If so, make the entries necessary to zero the folios.
• Look in the  Comments column for any additional notes applicable to night audit.