Home > Execu/Suite Hotel PMS > Procedures Execu/Suite PMS > Guest Name Changes-Profile
Guest Profile is a permanent record of guest information including name, contact details, preferences, and other information. New profiles should be created for guests not already having a profile. If you do not see the profile name in the "Profile Entry and Lookup" list, type the entire name and select "Create Guest Profile". If you see the profile name in the "Profile Entry and Lookup" list, click the appropriate profile and click "GET Selected". Changing Guest Names: Guest profile names should not be changed unless you are correcting a misspelling. If you change the guest name in a profile, the prior name will no longer exist and you will not be able to find it. To select or create a DIFFERENT profile rather than simply correcting a misspelled name, you must bring up the existing profile and click the Find/New button beside the guest name field. You MUST click Find/New in order to create a new profile or select an existing profile without overwriting the guest name in the profile that is open. When you select Find/New, the Profile Entry and Lookup will open, allowing you to select an existing profile or create a new profile. To select an existing profile or create a new profile: In the Guest Name field of Profile Entry and Lookup, type the new name you wish to lookup or enter. Names will display, beginning with the characters you typed. If you see an existing profile you will click that guest name and then click the "GET Selected" button. By selecting an existing profile, you will enter the correct profile for the reservation or folio without overwriting the existing profile. If you do not see an existing profile you will type the entire guest name and then click "Create Guest Profile". The Guest Profile window will open, allowing you to enter the new profile. By selecting Find/New on the profile screen you want to change, and then creating a new profile, you will enter the correct profile for the reservation or folio without overwriting the existing profile.
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