Home > Direct Bill / City Ledger > Procedures > Fix Out of Balance Direct Bill Accounts
When making payments on Open Item Direct Bill accounts, if your software locks up or is terminated without completing the transaction, the account might become out of balance. If the account is out of balance, it's because the total of the payment transactions doesn't match the total 'Amount Paid' field in the invoice (charge) record. You'll know that the account is out of balance by looking at the Open Item Payment Entry screen and comparing it to the Display Account Detail screen. (Make sure you answer "No" when asked if you want to show unpaid invoices only). This is a simplified example, but the same process is used no matter how large the mess.