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Execu/Suite Hotel PMS
Setup Execu/Suite Hotel PMS
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Guest Profile Tabs and Fields
Market and Source Codes
System Maintenance
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User ID Setup
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Import Rate Spreadsheets
Master Folios
MENUINI.FIL Configuration
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Procedures Execu/Suite PMS
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ETShortcutWizard
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Software Update without download
Execu/Suite CRS
Initial Setup
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OTA / HTNG
OTA / HTNG Installation and Configuration
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OTA / HTNG PMS Settings
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Phone, Movie, POS, etc.
Comtrol® Interfaces
Comtrol® Network Requirements
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Configure Bar Code Printer and Labels
Suppress Remote Printing
Use Employee Login Cards
Encode Employee Login Cards
Activities Deposits POS Setup
Export POS Check Detail (GAPOCKH.TXT)
POS Copy / Delete Records (GAPOCOPY)
POS Copy all records to another store
POS Copy records from GAPOCNTL.OLD
POS Delete Records
POS Change item fixed tax amount
POS Reset Table Types
POS Resynch employee/password records
POS Copy ONE record to another store
POS Convert gapo999.fin's
Printers and Cash Drawers
POS Printer Setup
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EMV Credit Card Processing
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Vantiv Critical Setup Info
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Shift4 Credit Card Processing
Shift4 AuthToken, AccessToken, AccessBlock
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Shift4 Installation
Shift4 i4Go V2
Shift4 i4Go V2 Requirements
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Shift4 i4Go V2 Internet Explorer Trusted Zone
Shift4 SSL Certificates
Shift4 Receipt Printer Setup
Credit Card Procedures
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Inventory Control
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Recipe File
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Sample Reports
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Open Item Statements
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A/R Report Generator
Events and Catering
Getting Started
Event Setup
Sample Reports
Gift Cards (Execu/Gift)
Execu/Gift Setup and Configuration
Selling/Issuing Gift Cards
Redeeming Gift Cards
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Reward cards
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Encode Gift Cards
Back Office
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GL Setup
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A/P Setup
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Condo
Condo Overview
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PR - GL Interface Setup
Company
Federal Tax Tables
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DataPlus
QuickBooks
Errors / Fixes
cbl.out Program Missing
Class Not Registered
Cobol Errors
Common System Issues
Company Selection Keeps Appearing
Detail File Update Error
Find Software Application Folder
Folio Stops Printing (HTMLPRNT.EXE)
Forms Print to Wrong Printer
Forms Print Too Large
Microsoft .NET Framework
Microsoft.Office.Interop
Missing or Broken Shortcut / Icon
Network Benchmark
Rebuild Corrupted File
Rebuild Cross Reference
Register Programs and Controls
Restarting Servers and Terminals
Run Program By Name
Run-time error '429'
Run-time error '-2147319779'
Program Warnings
Cannot Run More Than Once
Could Not Read Card
Current time not set up
In Reorg - Not Posted
Invalid Company Code
Invalid Room Type
Keyboard Record Not Set Up
Record Busy Message
Software License Warning
Terminal Record Not Set Up
Shift4 Troubleshooting
Shift4 UTG IP Address and Port
Shift4 Error Codes
Test Shift4 UTG Connection with Telnet
Shift4 Errors
Slow / Stuck Software
Start Program Missing
Support File Uploader
Unable to Select Printers
User Account Control (UAC)
What's My Terminal Number?
Execu/Vault
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Uninstall Old Remote Connection App
Sample Reports
Year-End Procedures
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Master Folios Year-End
Seasons and Rates
Advance Deposits
Server and System Health
PCI Compliance
City Ledger - Direct Bill
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Training
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WebRes
WebRes - Installation
WebRes - Credit Card Processing
WebRes - Shift4
WebRes - Vantiv
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WebRes - Cancellation Policy
WebRes - Confirmation Page and Email
WebRes - Errors / Troubleshooting
Execu/Spa
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Home
>
Execu/Suite Hotel PMS
>
Setup Execu/Suite Hotel PMS
>
Other Settings
>
Email Settings
This application replaces the older Microsoft Outlook interface. Please contact us if you wish to use this newer version.
To enable ExecEmail, you must edit the configuration file MENUINI.FIL.
Look for the line "HOTEL-MAIL-OUTLOOK=YES" and delete it or place # in front of it.
The new ExecEmail is a self contained email editor and sender that removes the need for customers to install Microsoft Outlook.
These are the files that are needed for it to function properly.
ExecEmail.exe
This is the email application that uses the Customers SMTP Server.
ExecEmail-Outlook.exe
This is the email application that uses MS Outlook.
ETHtmleditor.htm
This is the template that displays the HTML editor, which allows you to see and modify the email before sending.
HTMLEditor
This folder contains the HTML editor code, images, etc.
If this folder is missing, ExecEmail may not work. Please follow the instructions, below, and install it.
You can download v. 2020.7.16.2 of ExecEmail.exe
HERE
.
Extract this file into the PMS software folder.
*DO NOT replace a newer version with this one.
If you're missing the template and HTMLEditor folder, you can download them
HERE
. Extract the contents of this file into the PMS software folder. This also contains a free HTML editor, ETHTMLEditor.exe, that you can use to edit templates.
Editing HTML Letters, Documents and Forms
This application requires the Microsoft .Net Framework 4.5
Microsoft .NET Framework
SMTP Settings
You must contact your email provider to obtain many of the following settings. Execu/Tech Systems is not your email provider and can't obtain your email settings for you.
Your must verify that your email provider will allow SMTP Relay. If they don't allow SMTP Relay, emails will not send.
From the Execu/Suite folder, run the program "ExecEmail.exe". If you don't see the following prompt, you're running the older version.
This is the settings window.
SMTP Server
This is the URL to your SMTP server.
Get this information from your email provider.
*REQUIRED
Username
This is your SMTP Username.
Get this information from your email provider.
*REQUIRED for authentication
Password
This is your SMTP Password.
Get this information from your email provider.
*REQUIRED for authentication
Port
This is the SMTP Port. The default port is 25.
Get this information from your email provider.
*REQUIRED
Require Authentication
Check this box if your SMTP server requires authentication.
Get this information from your email provider.
Use SSL / TLS
Check this box if your SMTP server uses SSL / TLS (TLS v 1.2).
Get this information from your email provider.
From Address
This is the email address that will appear in the "FROM" field when an email is sent. This is also the address that will receive replies from the guests.
*REQUIRED
You may need to have your email provider verify whether or not the from address can be different than the username. A discrepancy can cause a relay error.
CC Addresses
This is an optional CC address that will receive a copy of the email. This is often desired when you want to keep a log of all emails being sent from Execu/Suite PMS.
BCC Addresses
This is an optional BCC address that will receive a copy of the email. This is often desired when you want to keep a log of all emails being sent from Execu/Suite PMS. Us this if you want to hide the copied address from the guest.
Test
This button sends a test email to your "From Address." This allows you to test your SMTP settings.
Save
This button saves the settings.
Sending an Email
Sending an email is simple, often as simple as clicking the button to send an email in the reservation or account. You can also choose to display the email first. This allows you to edit the email, change or add to the "TO Address" and change the subject.
ExecEmail Unique 'From Address'
You can specify a unique From address by Terminal Number. This allows you to send emails from "reservations@" or "activities@", etc. based on the Terminal Number.
This only works with the newer, non Outlook emailer. The Outlook emailer uses the user's From Address.
Your SMTP server must allow the From Address to differ from the username and password. For security reasons, many SMTP servers don't allow this by default.
To set the terminal record's email address, Go to System Maintenance > User I.D Setup > Terminal Record > 'From' Email Address:
All email documents sent from this terminal will contain this From Address.
Command Line Arguments
ExecEmail can be called with command line arguments. These are the available arguments.
There are new command line arguments as of version 2020.7.16.2. The old ones still work but in order to facilitate additional arguments, new ones were added.
/a
Alternate from email
A
ddress
/e
Guest's
E
mail address
/f
F
ile containing email body
/n
N
o logo attached
Normally, the logo, HOTELOGO.GIF is attached to the email so it displays for the recipient. If you host your logo online, you shouldn't attach the logo.
/s
Email
S
ubject
/t
Send a
T
tachment
Use this option, followed by a filename, to send a single attachment. The file must be in the same folder as this application an the filename can't have spaces. If you need to send multiple files, compress them into a .zip file first.
/v
V
isible email
If the email is visible, you have the opportunity to edit the email.
If it isn't visible, the email sends without allowing you to view and edit it.
Updated Command Line Arguments as of version 2020.7.16.2
/to
To email address
/to support@execu-tech.com
/cc
CC email address. More than one address can be sent by separating them with commas. Clear addresses in the settings by providing this argument without an email address.
/cc support@execu-tech.com
/bc
BCC email address.
More than one address can be sent by separating them with commas.
Clear addresses in the settings by providing this argument without an email address.
/bc support@execu-tech.com
/fr
From email address. This is an alternate to the one in the settings.
/fr support@execu-tech.com
/su
The subject of the email.
/su Confirmation Letter
/bo
The HTML body of the email.
/bo template1.htm
/nl
No Logo. This will prevent attaching the default logo file (hotelogo.gif).
/nl
Only ONE of these attachment options
/at
Attached files. List the files to attach, separated by a comma. Keep in mind that some email providers will remove attachments or block the entire email if certain file types are attached. Don't send .exe, script files, encrypted archives, archives within archives, etc.
/at file1.txt
/at file1.txt,file2.txt,file3.txt
/ac
Attached files to compress. List the files to attach, separated by a comma. These files will be compressed into a single .zip file before sending. List the files to attach, separated by a comma. Keep in mind that some email providers will remove attachments or block the entire email if certain file types are attached. Don't send .exe, script files, encrypted archives, archives within archives, etc.
The attachment will be named "YourDocuments.zip" by default. If you want a custom name, add the following option:
/an
/at file1.txt
/at file1.txt,file2.txt,file3.txt
/at file1.txt,file2.txt,file3.txt /an SalesReports.zip
/af
Attached folder. The contents of the single specified folder will be compressed into a single .zip file before sending. Keep in mind that some email providers will remove attachments or block the entire email if certain file types are attached. Don't send .exe, script files, encrypted archives, archives within archives, etc.
The attachment will be named "YourDocuments.zip" by default. If you want a custom name, add the following option:
/an
/af c:\temp
/af c:\temp /an SalesReports.zip
/vi
Visible. Use this argument to show the email before sending. Without this option the email will send and a popup Window will be displayed to indicate that it was successful or encountered any problems.
/vi
Troubleshooting
There are only three reasons why ExecEmail will fail and they will usually cause these errors.
Network or Internet problems are preventing ExecEmail from communicating with your email provider.
Your IT professional can verify this.
The email settings are wrong or entered incorrectly.
Your email provider can verify the settings.
Your email provider doesn't allow relay either because your IP, user or sender isn't allowed.
Your email provider can verify this and, if possible, enable it.
These aren't all of the errors you may see but they are the most common.
In this example, "Mailbox unavailable" could mean that your username or password is wrong or that your email server doesn't allow relay.
In this example, the mail server is rejecting the sender. This may be because of a relay restriction or a spam filter. Please check the email settings and contact your email provider if the problem continues.
In this example, "Unable to connect to the remote server" likely means that your port number is wrong or there is no SMTP server listening.
In this example, "The remote name could not be resolved" means that the SMTP server specified in the settings doesn't exist or can't be reached from your computer. In this example, the first part of the domain is misspelled.
Using the older Outlook based emailer
Outlook must be installed at every computer that needs to email. The only exception is using Remote Desktop, where Outlook needs to be installed at the server with enough licenses for each user.
You might also need to install this:
Microsoft.Office.Interop
Menuini.fil
is a configuration file in the PMS software folder. This file can be opened with Notepad and edited. Search for the line containing:
HOTEL-MAIL-OUTLOOK=YES
It might be commented out with a # in front of the line, or it might have =NO rather than =YES.
If it is commented out, remove the #.
If the line has =NO , change it to =YES
Article ID
email_settings
Views
5099
Last Modified
7/16/2020 11:12 AM
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