Execu/Tech Systems - Knowledgebase

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Contents

Welcome
Shift4 Fix (June 19, 2020)
What's New
Glossary
System Requirements
- Computer Hardware
- Other Hardware
- Operating Systems
- Data Security
- Firewall Settings
- Credit Card Interfaces
Installation Checklists
Flowchart
Software Update Requirements
Post-Update Requirements
Questions and Answers
- Common Questions
- Common Mistakes
- Sending a Screen Shot
Sample Reports
Execu/Tech Services
Execu/Suite Hotel PMS
- Execu/Suite Hotel PMS Setup
- Execu/Suite Hotel PMS Procedures
Execu/Suite CRS
- Initial Setup
- Menu and Navigation
- Rooms Setup
- Inventory & Availability
- Products/Rates Setup
- Payments - Cancellations
- Groups
- Channel Manager
- Corporate Client Setup
- Services Setup
Interfaces
- OTA / HTNG
- Phone, Movie, POS, etc.
  - Comtrol® Interfaces
  - Legacy Interfaces
WebRes
- WebRes - Installation
- WebRes - Credit Card Processing
  - WebRes - Shift4
  - WebRes - Vantiv
- WebRes - Customize / Configure
- WebRes - Cancellation Policy
- WebRes - Confirmation Page and Email
- WebRes - Errors / Troubleshooting
Marina and RV Settings
Execu/Touch Point Of Sale
- Execu/Touch POS Administrator
- Execu/Touch POS Procedures
- Execu/Touch POS Miscellaneous
- POS Copy / Delete Records (GAPOCOPY)
Printers and Cash Drawers
- POS Printer Setup
- POS Printer Troubleshooting
- Cash Drawer Setup
Payment Processing
- EMV Credit Card Processing
- Vantiv / Worldpay Credit Card Processing
- Shift4 Credit Card Processing
- Credit Card Procedures
- Switching Gateways/Providers
Inventory Control
- Inventory Overview
- Inventory Setup
- Inventory Processing
- Inventory Integration
- Inventory Reports
Time & Attendance
Direct Bill / City Ledger
- Setup
- Procedures
- Reports and Statements
Events and Catering
- Getting Started
- Event Setup
- Sample Reports
Gift Cards (Execu/Gift)
- Execu/Gift Setup and Configuration
- Selling/Issuing Gift Cards
- Redeeming Gift Cards
- Manual Entry / Edit / Delete
- Donated Gift Cards
- Reward cards
- Gift Card Reports
- Encode Gift Cards
Back Office
- General Ledger
- Accounts Payable
- Condo
- Payroll
- 3rd Party Accounting Interfaces
Errors / Fixes
- cbl.out Program Missing
- Class Not Registered
- Cobol Errors
- Common System Issues
- Company Selection Keeps Appearing
- Detail File Update Error
- Find Software Application Folder
- Folio Stops Printing (HTMLPRNT.EXE)
- Forms Print to Wrong Printer
- Forms Print Too Large
- Microsoft .NET Framework
- Microsoft.Office.Interop
- Missing or Broken Shortcut / Icon
- Network Benchmark
- Rebuild Corrupted File
- Rebuild Cross Reference
- Register Programs and Controls
- Restarting Servers and Terminals
- Run Program By Name
- Run-time error '429'
- Run-time error '-2147319779'
- Program Warnings
  - Cannot Run More Than Once
  - Could Not Read Card
  - Current time not set up
  - In Reorg - Not Posted
  - Invalid Company Code
  - Invalid Room Type
  - Keyboard Record Not Set Up
  - Record Busy Message
  - Software License Warning
  - Terminal Record Not Set Up
- Shift4 Troubleshooting
  - Shift4 UTG IP Address and Port
  - Shift4 Error Codes
  - Test Shift4 UTG Connection with Telnet
- Shift4 Errors
- Slow / Stuck Software
- Start Program Missing
- Support File Uploader
- Unable to Select Printers
- User Account Control (UAC)
Execu/Vault
Remote Connection (RemoteET)
- Uninstall Old Remote Connection App
Year-End Procedures
- Fiscal Year
- Master Folios Year-End
- Seasons and Rates
- Advance Deposits
- Server and System Health
- PCI Compliance
- City Ledger - Direct Bill
- General Ledger
- Accounts Payable
- Payroll
- Backup and Storage
- Training
- New Modules
Execu/Suite Activities
Execu/Spa
Cloud Hosting
- Cloud Hosting Access
- Cloud Hosting Preparation
- Network / Hardware Requirements
- Important Issues
- Document Access
edits
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Edit HTML Templates

Many of the forms presented to the guest are HTML templates. These can be edited Notepad or an HTML editor such as Microsoft Front Page® or Expression Web®. DO NOT edit in Word® as this may insert code that will make the document not function properly.

See Editing Letters, Documents and Forms which contains file names as well as a link to our free UNSUPPORTED HTML editor.

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