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Home > Interfaces > Phone, Movie, POS, etc. > Comtrol® Interfaces > Comtrol® Resync

This resync method will also work for the legacy interfaces. 

Once the setup has been completed, you'll want to resync all of the data between the PMS software, Comtrol and the 3rd party devices. You will also want to resync any time you suspect that there's a problem. The resync will resend all occupied and unoccupied rooms along with all restrictions like call and movie restrictions. 

Resync Interfaces

  1.  Click File > Special > Run Program by Name

  2. A window will appear allowing you to type a program name.
    In the text box, type GARESYNC and click OK.

  3. If you're asked to select a printer, click the first one in the list. Nothing will print but you must select a printer anyway.

  4. It it works, a window will appear for a period of time and then close. This window might be open half a second or 5 minutes, it just depends on the number of rooms and the speed of your network. We can't give you an estimate on time.

  5. If you receive this message, it means the file used to communicate with Comtrol is in use. This is likely because some part of the interface is locked up and needs to be restarted. It's also possible, if our interface was installed on a computer other than the server, that the network connection between the interface computer and the server is very slow. 
    Try clicking Yes 5 times in a row and if you get the same message each time, click No and restart the interface or the computer where the interface is installed.

    Interface file (gainpassX.fil) is locked.
    Try interface resync again?

Article ID
Last Modified
 8/29/2014 4:08 PM