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Home > Interfaces > Phone, Movie, POS, etc. > Comtrol® Interfaces > Comtrol® Install

Download the installation files here: ETComtrolInstaller.zip

Information you need before you can begin the installation process:

  • This interface installation checklist must be returned before the interface installation will be scheduled. Interface Checklist.pdf

  • The interface works fine on a Virtual Machine. Since serial data is often unreliable when using a Virtual Machine, we recommend using IP based interfaces.

  • If you install on a physical computer just make sure it meets our system requirements plus the needs of any additional software you might install.

  • MAC Address for the computer where Comtrol’s LLPTS will be installed. This can be the Execu/Tech software server or a separate interface computer, though we recommend it be installed at the server. We can't begin until we have the MAC address.

  • Remote connection to the computers where the interface will be installed.

  • Login information for the computer where Comtrol’s LLPTS will be installed (administrator permissions).

  • Login information for the computer where our interface will be installed (administrator permissions). This can be the Execu/Tech software server or a separate interface computer, though we recommend it be installed at the server.

  • Details for each interface. Brand, Model, Emulation, Communication Settings (Serial, IP).

Execu/Tech Systems will perform the installation.
  • Comtrol's LLPTS runs as a service.

  • Comtrol's LLPTS Monitor is a desktop application that only monitors activity and is not required for the interfaces to work.

  • Execu/Tech's Comtrol Interface Manager runs as a Scheduled Task. 
    While some customers choose to run it as a desktop application, it is not recommended. When doing this, a unique Windows user should be created for this task.


   If Execu/Tech will be performing the Call Costing, we will first need to see a sample of the call data, or SMDR, to be sure we can process it. The Call Accounting interface will be set to Nortel Networks Meridian CDR, which will pass the raw data to us for processing.






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 comtrol_installation
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 9/10/2018 4:53 PM