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Home > Interfaces > Phone, Movie, POS, etc. > Comtrol® Interfaces > Comtrol® Testing

After the Comtrol interface has been installed and configured, it's time to test. These are the currently supported functions.

Testing the Interface

Check In 
  • Check in a test guest.
  • Verify that the 3rd party devices received this message.
  • Verify that the 3rd party device has reacted properly by enabling the phone, movie rental, creating a voice mail box, enabling the thermostat, etc.
  • If level of service restrictions are being used, make sure to test the following for proper function:
    • Cash Guest
    • Credit Guest with no credit limit
    • Credit Guest with credit limit 
Wake Up Call
  • Create a Wake Up Call in the guest folio.
  • Verify that the 3rd party device received this message.
  • Clear the Wake Up Call in the guest folio.
  • Verify that the 3rd party device received this call.
Maid Code
  • In the PMS, set several rooms to "Dirty"
  • Using the 3rd party device's instructions, set the rooms to clean.
  • Verify that the status has changed in the PMS.
  • Using the 3rd party device's instructions, set the rooms to show they need to be inspected.
  • Verify that the status has changed in the PMS.
Posting
  • Using the test guest that you checked in, post a call, movie, internet, entertainment, etc. charge from the 3rd party device.
  • Verify that this charge is in the guest's folio.
911 Allert
  • If the 911 Alert function is enabled and configured, you can test this function. Consult your local emergency services for the proper way to test this function. Often, your phone vendor will know the proper procedures, which usually involve calling and letting the 911 call center know you are making test calls.
  • After a 911 call is made, and if the phone system sends it through the Call Accounting interface, you should get an email, a printed notification or both, depending on the settings.
Room Move
  • In the PMS, move the guest to a different room.
  • Verify that all functions in the "Check In" step occurred for this new room. 
  • Most voice mail systems will move existing voice mail messages. Verify this as well. If the messages do not move, ask your phone vendor what should happen during a move and verify that the voice mail system did it.
  • Verify that all functions in the "Check Out" step occurred for the original room.
Check Out
  • Check out the test guest.
  • Verify that the 3rd party devices received this message.
  • Verify that the 3rd party device has reacted properly by disabling the phone, movie rental, disabling the voice mail box, disabling the thermostat, etc.





Article ID
 comtrol__testing
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Last Modified
 3/25/2015 12:59 PM