Cloud hosting will only be as reliable as your internet connection. Review the Cloud Hosting Firewall Settings here Firewall Settings   You should consult your IT professional to determine if multiple internet providers should be used to provide redundancy. If your internet connection is lost you will also lose access to the hosted software. Contact your Internet Service Provider for each remote location that needs access and ask for the public IP address, addresses, IP address range, etc.,  that each remote location will use. We need to white list these addresses to provide better security for your data and ensure uninterrupted access to the hosted software. Please provide us with this information.  Click here to see your current public IP address. Failure to provide this information to us may result in restricted access if a user attempts to log in with incorrect usernames or passwords. Never attempt to use credentials that Execu/Tech didn't provide. Contact us if you're not sure which credentials to use.

We provide you with a simple application that will log in to the cloud server and allow you to easily start the hosted software. Credentials are stored in the Microsoft Credential Manager. We recommend installing this application on all computers that need access to the hosted software. If you or your IT professional are familiar with Microsoft RemoteApps, you can have the RemoteApp added to "RemoteApp and Desktop Connections". We don't assist with this method.

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You can download the application installer here: ET Cloud Launcher Installer

1. The first time you run the application you'll see that all of the settings are blank.
   
   
   
2. Enter the credentials we've provided you.
   

   The terminal number is assigned by the last 2 digits of the user name we provided. If your computer should be running terminal 02, be sure to use the user name ending in 02. This terminal number is important. Not only is it tied to a specific EMV PIN Pad (credit card device), it is also tied to specific functions and printers in a Point of Sale environment.

   
   To begin, click File then Edit Settings.
   
   
   
3. Click Yes when asked if you're sure you want to edit the settings.
   
   
   
4. After entering the credentials, click Log In to test.
   
   
   
5. Click File and then Save Settings
   
   
   
6. Upon a successful login, you may see a Windows Notification. Windows knows you're connected to a Windows server that provides access to RemoteApps.
   
   
   
7. If the test was successful, you'll see any applications that are available to this user.
   
   
   
8. If new credentials were provided, you may also be asked if you want to save these credentials again. This will only save the credeitnals, not other settings like Auto and Monitor Internet Connection. Many different sets of credentials can be saved. This is useful when a central office needs access to multiple hosted sites. Using multiple sets of credentials is explained in the "Addition Settings" section, below.
   
   
   
9. If you'd like the application to automatically log in when you open it
   Click File then click Edit Settings
   
   Check "Auto".
   
   Click File then click Save Settings.
   
   
   
10. If you'd like the application to monitor your internet connection
    Click File then click Edit Settings
    
    Check "Monitor Internet Connection".
    
    Click File then click Save Settings.
    
    
    
11. Upon clicking an application icon, you'll see Windows Notification letting you know which application is being launched. You'll also see that it's letting you know that the Cloud Application Launcher is being minimized into the Notification Area.
    
    
    
12. The application attempts to save the credentials to the Windows Credential Manager but this may fail depending on your Windows user permissions. If this fails, you may be asked to provide the user and password again.
    
    

    Windows 7	Windows 10
    Windows 7 doesn't have the ability to remember Microsoft RemoteApp passwords by checking a box.
    If the user name is already shown, just enter the password we provided you. Click Ok  If the wrong user name is shown Click Use another account Enter the credentials we provided you Click Ok	If the user name is already shown, just enter the password we provided you. Click Remember me Click Ok If the wrong user name is shown Click More choices Click Use a different account Enter the credentials we provided you Check Remember me Click Ok

    
    
    
    
    
13. You can now click on the application icon. When you do this you'll see a Microsoft RemoteApp window asking you to verify that you trust the publisher.
    Look closely to be sure that the Publisher is listed as *.execu-tech.com.
    If this is the case then check the box titled, "Don't ask me again for remote connections from this publisher." This will speed up the launch process the next time.
    Click Connect.
    
    
    
14. You'll notice that the Execu/Suite Cloud Application Launcher is now minimized into the  Task Bar. 
    If you close the cloud software and need to open it again, click the Execu/Suite Cloud Application Launcher icon