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Home > Cloud Hosting > Network / Hardware Requirements

  Cloud hosting will only be as reliable as your internet connection.
  • You should consult your IT professional to determine if multiple internet providers should be used to provide redundancy.

  • If your internet connection is lost you will also lose access to the hosted software.

  • Contact your Internet Service Provider for each remote location that needs access and ask for the public IP address, addresses, IP address range, etc.,  that each remote location will use. We need to white list these addresses to provide better security for your data and ensure uninterrupted access to the hosted software. Please provide us with this information. 
    Click here to see your current public IP address.
    Failure to provide this information to us may result in restricted access if a user attempts to log in with incorrect usernames or passwords.
    Never attempt to use credentials that Execu/Tech didn't provide. Contact us if you're not sure which credentials to use.





Computers
  • You should have an antivirus application running on your computers. 

  • Only Windows 7 or newer is supported. 
    Microsoft is ending support for Windows 7 in January 2020.

  • Most computers purchased with Windows 7, 8, 8.1 or 10 are adequate to handle the requirements of of our hosted application. 

  • Keep your computers up to date with the latest Windows updates.

Printers
  • All receipt printers (Epson, Star, etc.) must use the "Generic / Text Only" driver in Windows.
    Install the printers using the manufacturer's instructions and once it can print a test page, change the driver and print another test page to be sure the "Generic / Text Only" Driver works properly.
    After changing the driver to "Generic / Text Only" be sure to log out of the Execu/Tech software and then back in. This will cause the server to load the printer with the new driver.

  • We recommend Epson TM-T88 IV or newer printers but any printer meeting these requirements will work -
    1. Must work with the "Generic / Text Only" driver.
    2. Must use Epson or Star compatible commands (this allows paper cuts, font changes, cash drawer opening, etc.)

  • Each printer that a computer needs to print to must be installed on that computer and tested with a Windows Test Page.

  • Laser and Ink Jet printers can't be used to print receipts from our Point of Sale application in a hosted environment due to special codes sent to facilitate specialized printing.

Network / Internet
  • Firewall
    1. Contact your Internet Service Provider for each remote location that needs access and ask for the public IP address, addresses, IP address range, etc.,  that each remote location will use. We need to white list these addresses to provide better security for your data and ensure uninterrupted access to the hosted software. Please provide us with this information. 
      Click here to see your current public IP address.
      Failure to provide this information to us may result in restricted access if a user attempts to log in with incorrect usernames or passwords.
      Never attempt to use credentials that Execu/Tech didn't provide.


    2. Once the cloud server is created, we will provide you with the URL, IP address and Ports that should be opened on your own firewall. We don't know the URL or IP address until the server is created. We don't know all of the ports used until we know all interfaces needed. 

      • Shift4 EMV will require a static public IP address and a TCP/IP connection between the cloud server and the computers on your local network running Shift4's UTG. Depending on the configuration, multiple ports may be required to be open and forwarded to the PIN Pads. These ports can be modified to fit your needs.
        Shift4 EMV

      • Device interfaces (Phone, Key, etc.) will require a static public IP address and a TCP/IP connection from the cloud server to an application running on your local network.
        Comtrol® Network Requirements

  • Reliability and Consistency
    Fast internet can still be unreliable if it drops, even for a few seconds. While this won't usually be noticeable if you're watching videos or downloading, it will cause a problem for cloud hosting. If the connection is lost for 10 seconds, that's 10 seconds that the application will freeze. Your mouse clicks and keyboard input will freeze and this can cause frustration.

  • Bandwidth Requirements
    To ensure optimum performance for all users, we recommend 128 kb per second download and 56 kb per second upload for each user. This means that if you have 10 users logged in at the same time, you should have at least 1.28 Mb per second download and 560 kb per second upload. This example represents a small fraction of the bandwidth provided with high speed internet services but you should still verify with your internet service provider to be sure your internet service plan is adequate.
    Latency (ping) is also a factor to be considered. Latency is the length of time it takes for data to travel to the hosted server and return to you. If your latency is 100ms, that means it takes a minimum of 1/10th of a second for you to see the results of your mouse click on a button. 

    Test your Bandwidth by using this link. You should perform this test on all computers that will run the Cloud Hosted Software.

          Cloud Hosting Bandwidth Test

    This Bandwidth test is hosted on one of our cloud servers and will show you the speed between your computers and our cloud servers. 


  • Interfaces
    You will need a static IP address at your property if you want to interface with things like a phone system, movie and entertainment system, POS system, etc.
    This is necessary because we use Comtrol's LLPTS service to facilitate our interfaces. This service will be installed at your property and communicate with each of these systems. Our cloud server will also communicate with this service and exchange information with it like guest check ins, room moves, wake up calls, phone call charges, etc. 
    We will provide you with the port number used by Comtrol's LLPTS service once it's installed. This port number can be changed if needed.





Article ID
 cloud_hosting_network___hardware_requirements
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Last Modified
 10/31/2019 2:36 PM